IDeliver (Tier II) Operations Lead

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology. Group/Division The Semiconductor Products and Customers (Semi PC) business unit designs, builds and sells KLA’s product portfolio to help chip manufacturers meet high-quality standards to enable technologies like AI, data centers, automotive and electronic devices. Our inspection, metrology, and analytics systems detect and monitor defects across logic and memory chips, specialty semiconductors, wafers, reticles, advanced packaging, process equipment and materials. We also develop technologies for specialty processes, IC substrates, and PCB manufacturing, including etch and deposition, component inspection, and imaging and analytics. What You'll Do In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. IDeliver operations manager will support the operational execution, adoption, and continuous improvement of KLA’s customer facing business processes and systems. The role will focus on two critical areas: Supporting the day-to-day health and adoption of the enterprise IDeliver platform and coordinating Tier II operational activities to ensure customer impacting issues are documented, assigned, tracked, and driven toward timely resolution. The successful candidate will work across product divisions, service, engineering, regional operations, customer programs and IT. This is an ideal opportunity for an early career professional who demonstrates strong analytical ability, organization, communication, and an interest in developing cross-functional program management experience. Enterprise IDeliver Operations: Manage day-to-day operational health of IDeliver platform and associated business processes Drive user adoption across divisions and global regions Monitor operational KPIs, process health, and corporate adoption Partner with IT to prioritize enhancements and support future roadmap planning Develop standard operating procedures, governance and operational documentation Support training, communications, and rollout activities for new capabilities Tier II Operations: Coordinate the Tier II pass down, review, assignment, and tracking of any related issues Ensure issues contain the necessary business context, supporting data, ownership, and next actions Facilitate recurring reviews with regions, divisions, service, install, engineering teams Maintain Tier II dashboards and provide clear operational status updates to stakeholders Escalate high risk issues through the appropriate governance channels Promote BKMS across Tier II operating practices across regions and products Cross-functional Program Management: Coordinate multiple initiatives simultaneously across Engineering, Service, Marketing, Operations and IT Facilitate recurring stakeholder meetings and executive updates Track project milestones, risks, issues, and dependencies Develop executive dashboards and program metrics Identify opportunities to simplify processes and improve customer experience Roadmap Driver: Analyze operational data to identify trends and improvement opportunities Recommend workflow automation and AI-enabled capabilities Support enterprise governance for customer operational processes Drive standardization across business units while balancing division specific needs Skills: Strong analytical and structured problem-solving skills Ability to organize information, manage details, and follow actions through completion Clear written and verbal communication skills Ability to work effectively with cross-functional and globally distributed teams Comfort working with operational data, metrics, dashboards, and business systems Strong customer focus and interest in improving customer experience Ability to manage multiple priorities in a fast-paced environment Willingness to learn complex business processes and develop program management capabilities Preferred Qualifications: Bachelor’s degree in business, engineering, information systems, data analytics, operations, supply chain, or a related discipline Minimum of 5 years of relevant experience in program coordination, business operations, customer programs, engineering operations, data analysis, or process improvement. New college graduates with relevant internships, project experience, or demonstrated leadership are encouraged to apply Experience analyzing data and translating findings into clear actions in preferred Exposure to enterprise systems, workflow tools, dashboards, or business process documentation is preferred Experience working in semiconductor technology, manufacturing, or service industry is beneficial but not required Minimum Qualifications Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent experience About KLA We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us. Total Rewards Base Pay Range: $111,900.00 - $164,100.00 Annually Primary Location: USA-CA-Milpitas-KLA KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary bene