I&P GN - Song –Sales- Manager - Process Excellence-PE

Job Title - Manager – Process Excellence   Management Level : 07 - Manager   Location : Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad   Must Have Skills   Strong expertise in B2B Sales process transformation, covering end-to-end Sales process steps such as Lead Management, Lead Qualification, Opportunity Management, Pipeline Management, Account Management, Forecasting, CPQ, Deal Management, Contract Management, Order Management, and Sales Operations.   Proven experience in future-state process design, process transformation, process optimization, and operating model design.   Strong ability to lead client discovery and design workshops, stakeholder interviews, design-thinking sessions, and co-creation workshops.   Experience integrating AI, GenAI, automation, and analytics into business and Sales processes.   Strong understanding of Sales platforms and enterprise applications that enable the B2B Sales lifecycle.   Ability to connect business processes, technology, operating models, and organizational change to develop practical transformation solutions.   Strong team management and people leadership skills, including coaching, mentoring, work allocation, quality assurance, and developing junior practitioners.   Strong executive communication and stakeholder management skills, with the ability to present and defend recommendations to senior client leadership.   Good-to-Have Skills   Experience with process mapping, process modeling, and visualization tools, including Microsoft Visio or equivalent applications.   Exposure to process mining, digital twin, process simulation, or other data-driven approaches for process assessment and validation.   Familiarity with AX Design and designing AI-agent experiences within business processes.   Experience supporting Business Development, sales pursuits, RFP/RFI responses, proposal development, solutioning, and client presentations.   Experience conducting change-impact assessments across people, process, technology, data, skills, and operating models.   Knowledge of Sales platforms such as CRM (Salesforce, Microsoft Dynamics), CPQ (Salesforce, Conga, SAP), CLM (Icertis Conga), Sales Planning (Anaplan, Xactly), Forecasting (Clari, Aviso), Incentive Compensation (Varicent, SAP Callidus), Order Management (Salesforce, SAP), and Revenue Management (Salesforce, SAP)   Experience   8 -12  years of experience in management consulting, process transformation, process excellence, Sales Operations, business transformation, or related areas.   Demonstrated experience leading process transformation workstreams and managing client and internal stakeholders.   Experience managing and developing consulting teams   Experience supporting BD, RFP/RFI, proposal, and pursuit activities is preferred.   Educational Qualification   Bachelor's Degree or equivalent.   MBA/PGDM (Preferred)   Job Summary   As a Manager – B2B Sales Transformation & Process Excellence, you will lead the design and transformation of end-to-end B2B Sales processes for clients across Software & Platforms, High Tech, and Communications & Media.   You will own the process transformation design cycle—from understanding the client's current-state Sales processes and assessing industry, market, technology, and competitive forces, through defining future-state processes and operating models, to developing implementation and adoption approaches. You will bring strong knowledge of key Sales process steps, including Lead-to-Opportunity, Opportunity Management, Pipeline Management, Forecasting, Account Management, CPQ, Deal Management, Contracting, Order Management, and Sales Operations. You will also assess how Sales platforms and applications enable these processes and identify opportunities for platform optimization, digital transformation, automation, and AI/GenAI integration.   The role requires strong consulting leadership, including client workshop facilitation, stakeholder management, executive communication, team management, and delivery ownership. You will lead and coach practitioners, ensure quality of deliverables, and build reusable methodologies and assets. You will also contribute to Business Development and RFP/RFI activities, including opportunity shaping, solution development, proposal responses, process narratives, capability presentations, and client presentations.   As part of AI-led transformation, you will apply AX Design principles to consider the intersection of human, AI agent, and process. Future-state process designs should define where AI agents operate autonomously, where human intervention is required, escalation triggers, controls, and the quality of human-agent handoffs.   Roles & Responsibilities   B2B Sales Process Transformation   Lead end-to-end B2B Sales process transformation initiatives across multiple Sales process steps and functional areas.   Assess current-state processes, identifying pain points, inefficiencies, control gaps, manual activities, duplication, and opportunities for standardization and automation.   Lead the design of future-state Sales processes and operating models aligned to business objectives and industry leading practices.   Drive transformation across key Sales processes including:   Lead Management & Qualification   Lead-to-Opportunity   Opportunity Management   Pipeline Management   Account Management   Sales Forecasting & Planning   CPQ & Deal Management   Contract Management   Order Management   Sales Operations & Revenue Operations   Connect process design with people, technology, data, governance, and operating model changes.   Develop transformation roadmaps, process specifications, business requirements, operating models, and implementation recommendations.   Sales Platforms & Applications   Assess the role of Sales platforms and applications in enabling end-to-end B2B Sales processes.   Support transformation initiativ