I&P GN - Song – Commerce- Consultant - Process Excellence-PE

GN SONG Commerce - Process Excellence - Consultant   Job Title: GN SONG Commerce - Process Excellence - Consultant   Management Level: 09 / Consultant   Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai   Must Have Skills: Commerce Process Redesign, AI & Automation in Commerce, Benchmarking & Change-Impact Analysis   Good to Have Skills: AX Design, Commerce & Content Platforms (PIM, DAM, CMS, OMS), Data Visualization (Tableau / Power BI), AI Discoverability & GEO Concepts   Experience: 1-4 years of relevant experience required   Educational Qualification: Bachelor's Degree or equivalent; MBA/PGDM preferred   Job Summary   Practice: I&P | Global Network SONG Commerce | Areas of Work: Commerce Process Excellence, AI-Enabled Commerce Transformation, Future-State Commerce Process Design, Commerce Operating Model Redesign, Agent Experience (AX) Design, Functional Consulting.   In this role, you will produce rigorous analytical work across commerce functions — assessing how AI is reshaping the commerce operating model, designing future-state commerce processes, and building the deliverables that help senior practitioners shape transformation recommendations for clients. You are expected to bring a developing point of view on how AI and automation can reinvent the way commerce organizations manage content, discoverability, assortment, pricing, channels, and fulfilment — and to actively leverage AI tools in every aspect of your work.   You Are   You produce solid analytical work — assessing the trends and forces reshaping commerce, designing future-state content, digital shelf and channel operations processes, and building the supporting materials that help senior practitioners shape transformation recommendations. You're developing real expertise in commerce platforms, data-driven performance management, and the operating models that underpin modern commerce — and you have a point of view on how AI is changing all of it.   You understand that designing how AI agents interact within commerce processes — from content enrichment and digital shelf monitoring to assortment, pricing, and order orchestration — is just as important as the process design itself. You're starting to apply AX Design principles in your work, ensuring that how AI agents behave within each commerce workflow is as intentional as the workflow itself.   Areas of Work   Commerce Process Excellence — Commerce Operating Model, Commerce Content & Experience Design, Off-Platform & AI Discoverability, Commerce Intelligence & Optimization, Agentic Commerce Operations   Roles & Responsibilities   As part of the team, you will utilize AI tools across all tasks and deliverable creation — including building agents and other tools — to drive the following:   Commerce Trends, Forces & Benchmarking   Produce trend and forces assessments for commerce functions — covering shifts in shopper behaviour, channel and marketplace dynamics, platform evolution, data and privacy regulation, and the growing role of AI and agents in commerce operations.   Conduct benchmarking analyses that show where the client's commerce organization stands relative to peers across dimensions such as content quality and completeness, digital shelf performance, discoverability, conversion, operational efficiency, and AI adoption.   Build analytical frameworks using AI-assisted data visualization tools (e.g., Tableau, Power BI, GenAI synthesis platforms) to surface reinvention opportunities across the commerce value chain.   Future-State Commerce Process Design   Design future-state process specifications for core commerce workflows — including product content creation and enrichment, digital shelf and channel operations, merchandising and assortment, pricing and promotions, order management, and performance measurement — covering AI integration points, platform requirements, human-machine interaction design, and workforce adoption approaches.   Map current-state commerce operating models and identify where AI-enabled automation, intelligent decisioning, and real-time optimization can drive step-change improvements in efficiency and effectiveness.   Apply commerce domain knowledge to review and improve function-specific reinvention designs, capability frameworks, and commerce playbook content.   Support delivery of digital and platform solutions — including PIM, DAM, CMS, OMS, marketplace and retail media ecosystems — across client engagements.   Change Impact & Commerce Capability Analysis   Develop change-impact assessments for commerce transformation initiatives — documenting implications for roles, team structures, operating rhythms, governance, and capability requirements as AI is embedded into commerce workflows.   Contribute to the reference library and keep commerce domain expertise current through continuous learning and assigned development modules.   AX Design Application in Commerce   Apply AX Design principles when specifying or reviewing AI integration designs across commerce processes — defining how AI agents should behave within each step of the commerce lifecycle, what they handle autonomously (e.g., content variant generation, digital shelf monitoring, price and availability checks), and when they hand off to a human practitioner.   Ensure AX Design documentation is embedded within commerce process specifications and is consistent across all content, channel, and platform deliverables.   Professional & Technical Skills   1-4 years of experience in commerce transformation, digital commerce, process excellence, or management consulting with a commerce focus — with increasing independence across engagements.   Demonstrated experience producing commerce trend analyses, benchmarking outputs, capability assessments, or change-impact assessments for senior stakeholder review.   Working knowledge of how AI and automation integrate into commerce process design — including AI-driv