Hybrid Insurance Tracking Representative

Summary: Under direct supervision, this   Hy brid   Insurance Tracking Representative   position will   be responsible for   timely   and   accurate   data entry of processing insurance documentation that satisfy loan requirements. You will be trained   on   a variety of insurance documents for different lines of business and expected to process transactions as necessary across those lines. Duties can include providing superior customer service to customers and insurance agents while supporting the call center. You will   be responsible for   answering incoming calls and making outbound calls to   assist   customers and agents with obtaining   appropriate insurance   documentation. The ideal candidate will educate the caller as to what documentation is needed to satisfy the customer’s loan agreement. Additionally, you will accurately complete loan transactions, as necessary.   About HUB :   HUB Financial Services stands out as an industry leader in effectively managing lending risk associated with loan-level collateral for financial institutions. Whether   you’re   dealing with  real estate owned , residential real estate, commercial real estate, auto, watercraft, RV, powersport, or equipment portfolios, our  outsourced insurance tracking ,  blanket , and  impairment programs  are designed to address lending risk comprehensively.   Our commitment to tailoring solutions means we create a unique strategy for each client and portfolio.   Why Choose HUB?   Throughout   our network of more than 500 HUB offices in North America, we offer a competitive,   exciting   and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and   providing   continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and   organization , focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.   ESSENTIAL DUTIES AND RESPONSIBILITIES   Match insurance documents to loan records in the Miniter Ecommerce System.   Analyze and process insurance documents to loan records ensuring the documents are   appropriate   and policy coverages are sufficient.   Provide proficient and   accurate   data entry of insurance documentation   in accordance with   policies and procedures.   Adhere to the Daily Workflow Schedule which outlines job responsibilities and daily processing goals.   Process transactions across multiple work queues daily   Actively   participate   in all training sessions, team meetings, department   meetings   and One-on-one meetings.   Provide quality customer service and   assistance   to customers with   a timely   resolution.   Educate customers as to why insurance documents are   required   for their loan.   Process loan transactions with high quality and productivity during call wrap-up.   Attends industry related continuing education training and courses .   Other responsibilities as directed.   The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically   required   and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work   periods   or otherwise   to balance   the workload.   MINIMUM KNOWLEDGE,   SKILLS   AND ABILITIES:   High attention to detail is   required   Skills testing may be   required   At least one-year Call Center experience   Experience working with community bank bond / D&O / property and casualty insurance programs is preferred   Above-average telephone techniques and the ability to communicate effectively with prospective and existing clients, as well as other staff members   Proficiency   with Microsoft Office Suite (Word, Excel, Outlook)   Ability and willingness to   utilize   company’s computer system and software   Ability to understand policy   forms and coverage descriptions   Organizational skills   required   LICENSING OR CERTIFICATION REQUIREMENTS   None   required   BENEFITS   HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)   FSA available   Dental Vision insurance through VSP   Employer paid Short Term Disability   5 Weeks of Paid Parental Leave   Employer paid Life Insurance – 2x your salary   401k -Company matching   10 paid Holidays   Floating Holidays and Personal days   Accrue Vacation and Sick time from day 1   Tuition   Reimbursement   Chromebox is provided   Monitor and Mouse are provided   Headset is provided   All full-time employees working 30+ hours a week are eligible for benefits. Benefits are   effective   the first of the month, following their first   30 days .   PHYSICAL DEMANDS   Work Location:   Remote   Schedule:   Monday-Friday 8: 3 0am-5: 0 0pm   E T with a   half hour   lunch.   Upon successful completion of inbound training, team members are required to participate in a rotating late shift schedule to support extended call center coverage. This shift runs from 12:30 PM to 9:00 PM EST and is based on business need. The rotating schedule will be communicated to team members in advance Working Conditions:   Frequent use of computer monitors, keyboard, and mouse   Extend