Human Resources Specialist

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.  At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our team is looking for an experienced human resource specialist to support internal HR functions with a special focus on recruitment activities.  In this role, you will work with the Talent Acquisition team and operations to coordinate recruiting and hiring functions while providing general HR support. Candidates for this role should be charismatic public speakers, friendly, creative, highly reliable, and possess a strong work ethic. Experience in call center operations or client services is preferred.   This is a full-time, local, on-site position and requires employees to report to work at one of our locations. We offer bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- - POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: General HR support, in partnership with operations Ensure timely and accurate entries to the HRIS databases Coordinate recruitment activities Prepare and submit job reacquisition requests Communicate with staff and provide  instructions and guidance regarding policies and practices such as payroll, compliance issues, and employment inquiries Understand business goals and recommend effective HR strategies Monitor employee engagement with a "hands-on" approach that may include remote interactions Adapt to the complex and rapidly changing work environment by responding to the macro-economic environment and fiscal policies Passion for innovative HR solutions and process improvement Drive effective employee relations, retention and reward programs Comfort with high volume workload Manage multiple priorities Excellent organizational and interpersonal skills CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views.  Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. 2+ years of experience as an HR Specialist or recruiting positions Some Undergraduate level education in Human Resources Exceptional interpersonal & communication skills Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint Understanding of training tools and techniques Possess effective conflict resolution skills Possess time management, planning, organizational and multi-tasking skills Excellent presentation skills (oral and written) Ability to work in a professional but fast-paced environment Excellent planning, management, and coordination skills, and the ability to work with a variety of learning styles Address knowledge, expertise, and performance gaps with constructive feedback Comfortable with providing and accepting critical feedback.  Capable of prioritizing and organizing work efficiently to meet deadlines PREFERRED QUALIFICATIONS: Military, local, state or federal government experience is a plus Experience working in a contact center environment is a plus Graduation from an accredited two-year or four-year college or university is a plus SHRM-SCP or similar certification is a plus COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disabi