Home Equity Loan Processor

The Home Equity Loan Processor will: Key Responsibilities: Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service Manage a large pipeline of applications while meeting required service level agreements Responsible for thorough application review, collection, review and validation of all required documentation, including income calculation, following up with the customer within established timeframes and delivering a quality application to Underwriting Serve as a primary point of contact, providing customers with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement. Activities include: Accept incoming phone calls Make outbound phone calls to follow up on outstanding documents and provide updates on loan status Monitor and respond to incoming emails Monitor and respond to incoming voicemails Document all communication Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence Role Requirements: This position requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed to meet business demands. Hours are typically 8 am - 5 pm PST or 10 am - 7 pm EST depending on your location and/or business needs. This is a remote opportunity; must be located within 100 miles of a local Accenture office. Must be State NMLS licensed and have passed the Uniform State Test as additional licensure will be required. Basic Qualifications: Minimum of 2 years of mortgage experience Minimum of 2 years of customer contact experience Professional Skills Requirements: Ability to work well in a fast-paced, multi-task environment Self-starter that thrives in a team environment Strong organizational, problem solving and time management skills Professional communication both written and verbal Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 09/20/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location                                 Hourly Salary Range California                                            $23.13 to $48.13 Cleveland                                            $21.39 to $38.51 Colorado                                             $23.13 to $41.59 District of Columbia                           $24.62 to $44.28 Illinois                                                 $21.39 to $41.59 Maine                                                 $19.66 to $35.43 Maryland                                            $23.13 to $41.59 Massachusetts                                   $23.13 to $44.28 Minnesota                                          $23.13 to $41.59 New York                                            $21.39 to $48.13 New Jersey                                        $24.62 to $48.13 Ohio                                        $21.39 to $38.51 Virginia                                              $21.39 to $44.28 Washington                                       $24.62 to $44.28 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.accenture.com   What We Believe   We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.   Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.  Read more here   Requesting An Accommodation   Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to pe