Home Delivery Agent

LOCATION Dallas, TX POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.  At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  Are you committed to excellence and passionate about helping others? Join our team as a  Customer Service Representative , where you’ll provide support across customer service, technical assistance, and sales. You’ll engage with customers nationwide, resolve issues, promote products, and ensure every interaction delivers a  best-in-class experience . To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES Key Responsibilities: Manage  inbound and outbound customer interactions  with professionalism and courtesy. Actively  listen to customer needs  and provide effective, personalized solutions. Use internal systems to  manage accounts and process claims  accurately. Follow established  scripts, policies, and procedures  to ensure consistency. Leverage training and knowledge bases to respond to inquiries confidently. Maintain confidentiality and handle personal information responsibly. Escalate complex issues to the appropriate team when necessary. Strive for  first-call resolution  through effective problem-solving. Participate in training and stay current on system and process updates. Meet  attendance and scheduling expectations  consistently. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications Must be  18 years or older . High school diploma or equivalent  required. Fluent in  English  (spoken and written). Typing speed  of at least  20 words per minute . Proficient in data entry  and basic computer use. Basic proficiency in  Microsoft Office  (Excel, Word, PowerPoint, Outlook). Comfortable navigating  Windows PC applications  and learning new systems. Reliable high-speed wired internet  connection (minimum 20Mbps download). Strong  communication and organizational  skills. Dependable with excellent  attendance and punctuality . Skilled in  troubleshooting and resolving customer concerns . Customer-focused  with empathy, patience, and responsiveness. Able to  multitask , stay focused, and manage time independently. Team-oriented  with a strong commitment to customer satisfaction. Thrives in a  dynamic, fast-paced environment . Excellent  interpersonal skills  and the ability to build rapport with customers and colleagues. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.  Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce,  GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology