Help Desk Support Service Specialist - Intermediate | IT Effectiveness - User Support Help Desk [NPS008013]

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian services focus on the broad spectrum of Enterprise Service Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital. We help forward-thinking clients solve problems and improve operations. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies.  Our solution-centric services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value. ProSidian clients represent a broad spectrum of industries including but not limited to Aerospace And Telecommunications | Consumer Products, Services, And Retail | Development And Sustainability | DOD/Military | Energy, Resources, & Industrials | Financial Services | Government & Public Services | Information Technology, Media, And Telecommunications | Life Sciences & Health Care | Manufacturing And Operations | Nuclear and Environmental | Professional Services |, etc.  Learn More About ProSidian Consulting at https://www.prosidian.com. ProSidian Seeks a Help Desk Support Service Specialist - Intermediate | IT Effectiveness - User Support Help Desk [NPS008013] - DPLH Est.: 2080 Hrs. ST | 0 Hrs. OT on a Exempt [W2] Contract Contingent Basis Engagement Team | Analyst 3 Labor Category - Mid Level Exempt [W2] Professional aligned under services related to NAICS: 541519 - DPLH Est.: 2080 Hrs. ST | 0 Hrs. OT on a Exempt [W2] Contract Contingent Basis located CONUS:  Washington, DC, and Reston, Virginia, and the National Information Systems Center (NISC), located in Denver, Colorado. Across The Mid Atlantic Region supporting NPS is responsible for managing national parks and other sites, providing IT and telecom services through their National Information Technology Center. Seeking Help Desk Support Service Specialist - Intermediate candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as NPS.  This as a Contract Contingent or Contract W-2 (IRS-1099) Position and ProSidian reserves the right to convert to a Full-Time ProSidian employed W-2 Position. JOB OVERVIEW Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist - Intermediate) in the Government And Public Services Industry Sector focussing on IT Services Solutions for clients such as The Department of Interior (DOI | NPS) | DOI National Park Service (NPS) Information Resources (IR) Directive Generally Located In CONUS:  Washington, DC, and Reston, Virginia, and the National Information Systems Center (NISC), located in Denver, Colorado. and across the Mid Atlantic Region. RESPONSIBILITIES AND DUTIES - Help Desk Support Service Specialist - Intermediate | IT Effectiveness - User Support Help Desk [NPS008013] Serve as a Help Desk Support Service Specialist - Intermediate and provide coverage for swim lane tasks primarily considered in alignment with Task 2.4.1 User Support Help Desk related activities to Intermediate-level IT support for routine issues and infrastructure maintenance. Assist senior team members with implementing IT strategies and system updates. Configure and maintain help desk infrastructure to ensure consistent system performance. Intermediate-level assistance in managing operating systems, databases, and user accounts. Deliver IT support at a national level, providing solutions across multiple locations. Maintain network availability and provide backup support for senior team members. Provide help desk and technical support for intermediate-level issues in Lakewood, resolving user complaints. Assist senior staff in maintaining Lakewood systems and networks with Tier 2 support services. Offer comprehensive support for local area network (LAN) and telecommunications systems. Lead help desk efforts in resolving issues and maintaining system uptime and availability. Desired Qualifications For Help Desk Support Service Specialist - Intermediate | IT Effectiveness - User Support Help Desk [NPS008013] (NPS008013) Candidates: Intermediate-level IT support for routine issues and infrastructure maintenance. Assist senior team members with implementing IT strategies and system updates. Configure and maintain help desk infrastructure to ensure consistent system performance. Intermediate-level assistance in managing operating systems, databases, and user accounts. Deliver IT support at a national level, providing solutions across multiple locations. Maintain network availability and provide backup support for senior team members. Provide help desk and technical support for intermediate-level issues in Lakewood, resolving user complaints. Assist senior staff in maintaining Lakewood systems and networks with Tier 2 support services. Offer comprehensive support for local area network (LAN) and telecommunications systems. Lead help desk efforts in resolving issues and maintaining system uptime and availability. Education / Experience Requirements / Qualifications Bachelor’s degree in computer science or related field with 3+ years of experience in support roles. Experience in supporting LAN/WAN systems and telecommunication troubleshooting. Experience in help desk management, preferably in a government services role. Intermediate-level experience in server and database management. Knowledge of NPS systems and protocols, with federal government