Help Desk Support Engineer - Onsite Waltham/Burlington MA Area

Onsite Desktop Support Technician provides support to customer’s End Users both in person, over the phone, and through ServiceNow Ticketing system.  Technician is responsible for problem determination, problem/incident recording, and problem resolution for clients of Blue Mantis.   Onsite Desktop Support Technicians typically work on-location within a Blue Mantis client’s facilities.  The technician will receive ticket escalations, direct end-user escalations, as well as participate, as instructed, as part of the Help Desk call queue.