Head of Development Tools

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Head of   Development Tools   Firm Overview    For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage, and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of   $20.8 billion   and operations in over 80 countries around the world, our more than   108,000 employees   bring the power of a global platform combined with local   expertise . Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated .     The Opportunity    We are seeking experienced Head Development Tools, reporting to the Head of Infrastructure Development. As a senior member of staff in Infrastructure   Development and   within   Infrastructure & Operations , this individual is responsible to build a   future-fit infrastructure and organization for JLL, developing and enabling resilient and adaptable infrastructure across the enterprise .    The Head of Development   Tools   brings experience, knowledge, and future vision for transforming the infrastructure function including the management of the source code repository, CICD pipelines, golden imagines/patterns, OS, containers, immutable & resilient infrastructure, observability standards, tier 1, 2 and 3 support of tooling and tier 3 support for   tooling,   infrastructure & applications.    The role holder is a senior stakeholder in all relationships with externally sourced infrastructure and operations capabilities. Owns the direct points of contact and continuous engagement and improvement with   Infrastructure and   Applications Teams.   As a key member of the senior   Infrastructure Development   leadership team this role contributes to the development and execution of the enterprise-wide Infrastructure and Application Development strategy and is responsible for ensuring   Infrastructure Development and   I&O strategy is fully aligned, positioning   the functions   to deliver compelling value to the infrastructure, application teams as well as the JLL Business   This individual is expected to support the   Head of Infrastructure Development,   SVP of I&O, the Infrastructure Leadership   Team , the Chief Architect and VPs of Application Development under the CTO by implementing   tooling   solutions that align to the enterprise architecture framework and roadmap. He or she will also serve on IT planning and policymaking committees and will drive the development and adoption of enterprise technology standards, governance   processes   and performance metrics.    Key Responsibilities    Tooling   Ecosystem : Ownership of   Development Tools,   which includes but not limited to , Observability, Operating Systems, Containers, Source C o de and Pipelines .   Responsible for nurturing a healthy engagement with stakeholders/users of the tooling and ensu re that the usage of the tooling is measurably   helping the stakeholder community    Create and execute strategy:   Create and communicate a pioneering vision for Infrastructure Development, including the value proposition in digital transformation, optimization of cloud and adoption of innovative technologies, such as generative AI.    Optimize , redesign, and deliver engagement models for Infrastructure services :  Streamline   engagement practices, enable a compelling digital employee   experience   and improve the value the enterprise receives from infrastructure platforms and services.    Champion innovation.   Take advantage of breakthrough technologies by embracing, and driving automation and observability   Manage and   optimize   cloud environment : Create and execute strategies for cloud,   edge   and on-premises infrastructure, and maximize the value the enterprise receives from investments in cloud services.    Develop and engage talent :  Create future-proofing talent strategies to develop, upskill, and   retain   an adaptive workforce amid the impact of generative AI and automation and adopt leadership principles that engage teams and executives to change culture build soft skills and improve the employee experience.   Achieve operational excellence:   Modernize to a cost-optimized, on-time, and stable hybrid infrastructure that addresses technical debt and minimizes risks of new initiatives. Build resilient platforms to power business growth.    Drive and communicate outcomes:   Build relationships and collaborate effectively across various levels of the organization. Able to convey complex technical concepts and strategies that resonate with technical and non-technical stakeholders.    Define, Measure and Drive Success:   Define the value of Infrastructure Development, including   objectives , metrics and KPIs, and track outcomes against goals, such as reducing risk and   optimizing   cost .     Drives the adoption of (and commitment towards) service improvements through a programmatic approach to continuous improvement which also measures impact and shares results.   Continuously evaluates the business value of Infrastructure Development, including the use of metrics such as Key Performance Indicators, Outcome Driven Metrics and Objectives and Key Res