Guest Services Supervisor- Radio City

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the  Christmas Spectacular Starring the Radio City Rockettes , which has been a holiday tradition for more than 90 years. More information is available at  www.msgentertainment.com . Who are we hiring?    The Guest Services Supervisor will be accountable for providing an exceptional guest experience throughout Radio City Music Hall   by leading and directing front - line  Guest Services Staff .  The role will focus on partnering across  departments   to get work done through others in a fast - paced, and dynamic environment. Success in this role is  demonstrated  by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results. The Guest Services Supervisor will report  into  the Guest Services  Management Team.   What will you do?    Accountable for daily supervision and leadership of  front-line   Guest Services Staff   Demonstrate a positive attitude and  operate  with high energy throughout the entire shift   Function as a role model to front line colleagues by  demonstrating  an optimistic  demeanor , and achievement of company  objectives  and goals   Ability to work collaboratively with Security and other departments  during events and  in an emergency.    Assess,  evaluate  and coach front - line  Guest Services Staff    Provide consistent,  fair  and  timely  feedback to  front-line Guest Services Staff    Manage the content and delivery of pre-shift meetings   Ensures that front - line  Guest Services Staff   are performing  their overall job functions,  maintaining  uniform standards, and delivering  exceptional guest experiences .   Highly responsive to emergencies in a fast - paced,  time sensitive  environment.   Takes  ownership of supervisory locations and  maintains  a clean,  safe  and aesthetically pleasing working environment.    Addresses customer concerns   and questions   in  a timely  and efficient  matter  while offering recovery solutions when necessary.    Assists  with pre-event setup duties  including front-line Guest Services Staff assignments.   Inspects and ensures guest environments  are up to venue  standards  and  all  emergency exit pathways are clear  and accessible prior to opening.   Works with  Accessibility Services group as necessary for  possible seat  relocations.   Recommend and enforce disciplinary  actions  as necessary.   Act as a liaison between upper management and staff.   Ensure all company policies and standards are  being met .   Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site .     What do you need to succeed?   The ideal candidate will have a minimum of 3-5 years’ Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue.    Candidates who have completed a minimum of 60 credit hours of college-level coursework ( representing  2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.    Demonstrate experience completing reports and documenting staff performance    Ability to engage and develop collaborative relationships and influence within team and across  departments    Adept at  maintaining  a positive, open, approachable, and professional relationship with a diverse group    Comfortable with managing conflict and responding to customer problems with a sense of urgency   Ability to  demonstrate  success in managing multiple tasks while under tight deadlines    This position is  part time  and is scheduled based on events.   Ability to hold team accountable for outcomes and monitor performance   Demonstrate   experience coaching,  mentoring  and developing staff to perform at  high levels   Commitment to providing a high-quality service experience for guests   Possess exceptional attention to detail and follow-up skills    Demonstrate integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency   Must be available to work a flexible schedule  inclusive of  early mornings,  weekends, nights, and holidays    Must be willing to travel to other  N Y  Venues  as needed   Must be able to pass and  maintain  certification in  a comprehensive  alcohol management  program .   Special Requirements    Ability to walk/stand for at least 7 hours per day   Ability to lift/carry up to 50 lbs. and to push/pull up to 75 lbs.   Bending and constant motion is often  required   #LI-ONSITE Pay Range $35 — $35 USD At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or