Groups Coordinator (On-site at World of Coca-Cola)

Job Description Summary: This position is a full-time, hourly role working fully on-site role at World of Coca-Cola (Atlanta, GA). Remote/hybrid options are not available for this role. World of Coca-Cola,   located   in Atlanta, GA, the home of Coca-Cola, first opened August 2,   1990   and was   relocated   from Underground Atlanta to Pemberton Place May 24, 2007.  Currently, World of Coca-Cola is the main attraction for The Coca-Cola Company. It   welcomes   over 1 million visitors per year and has become one of the key tourist   experiences   in the region.  Please visit our website at worldofcoca-cola.com for more information.    The   Groups   Coordinator   at World of Coca-Cola is the first point of contact for clients looking to enjoy our world class attraction .    The primary responsibilities of this role are data entry and responding to customer inquiries by phone   and   email as well as training team members on processe s .    This role   is responsible fo r   ensuring   PCI   compliance (privacy and data protection) for reservation ticketing systems for The Coca-Cola Company and World of Coca-Col a .      Key Functional Duties:    Customer Service/Communication   Provide stellar customer service in all communications (via phone and email) with clients and internal partners .   Serve as   first   point of contact for incoming inquiries   (group s, events, internal requests)   and represent The Coca-Cola Company in a positive and professional manner.   Act as concierge and   assist   with itinerary planning for guests visiting Atlanta .     Deliver consistent and   accurate   messaging of   protocols and procedures.   Escalat e   requests when   appropriate   and   set   guest expectations for   response times.     On-Site   Liaison between Sales and Operations Team   Assist   with training of   Coordinator s   and   Ambassador   operations   team members on reservations /events   processes and   welcoming   groups upon arrival .   Partner with operations team on   special   requests and arrival instructions.   Data Entry and Sales   Coordinate and process all phases of reservations   via   phone and email with high accuracy .    Follow   up   to reconfirm upcoming group arrivals /events , update reservations ,   and   process   payments .     Administrative   Projects   Perform   group sales administrative duties including conference preparation, shipping, and customer gift assembly .   Other duties   and special projects   as assigned .   Required Skills:   1+   years’ experience   in reservation, customer   service   or administrative   role   preferably within the hospitality industry.   Role is on-site at World of Coca-Cola   Gateway Ticketing System experience preferred   Proficiency   in Microsoft Office Suite    Proven ability to enter data   accurately , adapt to change, work effectively under pressure, and produce   accurate   results in a fast-paced environment   Strong organizational   and   administrative skillset    Excellent time management skills with the ability to self-manage   Willingness to collaborate cross-functionally with teams from all levels of the organization   Excellent written and oral skills    Impeccable guest/customer service skills   Strong interpersonal and professional communication skills: positive non-verbal cues, active listening, flexibility, dependability, and high degree of patience     Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common   fractions,   and decimals.   Educational Requirements     High school Diploma or/ GED equivalent required   College Degree preferred   The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States. Skills: Pay Range: United States: 38,032 - 43,465 USD Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered. Location(s): United States of America City/Cities: Atlanta Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: October 2, 2026 Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision  to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.