Group Product Owner, PSAO Solutions

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details The Group Product Owner – PSAO Solutions is responsible for defining the long-term vision, product strategy, roadmap, and execution priorities for the PSAO solution base within Community Pharmacy Solutions. Reporting to the VP, Solution Development and Innovation , this role owns product direction and product lifecycle outcomes for Central Pay, Audit and Compliance, Reconciliation, and Pharmacy Quality and Performance solutions. The role ensures these solutions are customer-centered, operationally scalable, compliant, commercially viable, and continuously improved based on voice-of-customer, market dynamics, internal performance insights, and evolving payer/PBM requirements.   This role focuses on product ownership of PSAO solution capabilities and the development of adjacent offerings that support pharmacies in navigating payer/PBM environment complexity, including a direct contract support offering and other related PSAO and PBM contracting solutions. The role partners closely with dedicated provider network contracting, legal, compliance, operations, finance, technology, commercialization, and customer-facing stakeholders, but does not directly manage the contracting lifecycle.   The Group Product Owner also supports Elevate's transition into medical payer contracting by identifying solution requirements, workflow needs, pharmacy enablement capabilities, data/reporting requirements, operational dependencies, and product implications associated with medical payer participation. This work is performed in close partnership with the Sr Director, Elevate Provider Network and internal and external stakeholders responsible for medical payer relationships, network strategy, contracting, operations, compliance, and commercialization.   Primary Duties and Responsibilities: Product Vision, Strategy, and Roadmap – PSAO Solutions Define and own the product vision, strategic priorities, roadmap, value proposition, and business outcomes for the PSAO Solutions product group.   Maintain an outcome-focused roadmap for Central Pay, Audit and Compliance, Reconciliation, and Pharmacy Quality and Performance capabilities.   Prioritize product investments, enhancements, and backlog items based on customer value, business impact, operational feasibility, compliance considerations, financial performance, and alignment to CPS and Elevate priorities.   Translate payer/PBM, pharmacy, regulatory, operational, and customer insights into product strategy and roadmap decisions for the PSAO solution base.   Ensure PSAO solutions are designed and evolved to improve pharmacy experience, payment reliability, reconciliation transparency, audit/compliance readiness, quality program performance, and measurable business outcomes.   Central Pay Product Ownership and Platform Evolution O versee product strategy and roadmap priorities for Central Pay capabilities, including user experience, workflow efficiency, payment visibility, exception handling, risk controls, reporting, and platform enhancements.   Partner with finance, treasury, operations, technology, customer support, and vendor partners to ensure Central Pay processes are reliable, timely, scalable, and customer-centered .   Identify opportunities to improve payment workflows, user access governance, exception resolution, reporting transparency, and operational controls.   Define Central Pay success measures and monitor adoption, utilization, issue resolution, customer satisfaction, payment timeliness, and operational performance.   Build feedback loops with pharmacies, internal users, operations, finance, and customer-facing teams to continuously improve Central Pay capabilities.   Audit and Compliance Solution Ownership Oversee product roadmap and enhancement priorities for PSAO Audit and Compliance solutions, including tools, workflows, reporting, communications, readiness materials, and pharmacy-facing support capabilities.   Partner with compliance, legal, operations, audit support, customer-facing teams, and technology stakeholders to ensure audit and compliance solutions are accurate, scalable, well-documented, and aligned to applicable requirements.   Translate compliance trends, audit patterns, pharmacy pain points, and operational insights into product requirements and improvement opportunities.   Support development of audit readiness and compliance enablement capabilities that help pharmacies understand obligations, respond effectively, reduce risk, and improve performance.   Define success metrics for Audit and Compliance solutions, including issue resolution, pharmacy engagement, compliance readiness, customer satisfaction, and risk mitigation indicators.   Reconciliation Solution Ownership O versee product strategy and roadmap priorities for reconciliation capabilities that support payment transparency, issue identification, exception tracking, dispute support, and customer-facing visibility.   Partner with finance, operations, technology, analytics, and customer support teams to define reconciliation workflows, data requirements, reporting needs, and scalable resolution processes.   Identify opportunities to improve reconciliation accuracy, speed, transparency, customer usability, exception management, and reporting consistency.   Ensure reconciliation capabilities are connected to Central Pay, audit/compliance, customer support, and broader PSAO solution workflows where appropriate.   Define and monitor reconciliation KPIs, including cycle time, issue volume, resolution rates, customer adop