Group Insurance Billing Analyst

The Group Insurance Billing Analyst role encompasses the Collections and Billing efforts for a large group insurance provider. This fast paced and complex role requires strong account management skills, independent critical thinking, fast learning skills, and high organization skills. This is a highly client facing role, which requires a level of executive awareness to represent Accenture as a favorable vendor. The Group Insurance Billing Analyst has the following responsibilities: Accountable for collection efforts and billing related customer issues and supporting through coordinated efforts with internal and external stakeholders Able to utilize strong organizational skills to manage multiple priorities while working under tight time constraints, possesses ability to work through ambiguity, and work effectively with various vendors with strong interpersonal skills Support receivable and suspense management over an assigned book of business consisting of mid-level or complex customers Able to conduct client calls to work through billing issues, answer questions and manage next steps with meeting minutes & follow ups Able to work cohesively with Subject Matter Experts (SMEs) to support the national billing day to day tasks, able to anticipate, identify, and resolve complex issues/problems Able to escalate, communicate risk issues to supervisor and help with the resolution Able to understand root causes for customer dissatisfaction and recommend new tools and/or articulating how existing tools can improve overall customer satisfaction Expected to adhere to client Service Level Agreements (SLAs) and department product key performance requirements and any reporting Basic understanding of how new business, enrollment and eligibility impacts the billing function Basic Qualifications Minimum 2 years’ experience in billing, accounts receivable (A/R), reconciliation, and/or collections Minimum 2 years’ experience in a client facing or highly skilled customer service role Preferred Qualifications Strong experience researching, resolving, tracking and following up on financial issues/inquiries such as outstanding balances Direct customer service issue resolution and client interaction experience Prior experience in Group Insurance Billing and/or Medical/Insurance Billing Experience with payment allocation software Experience with MS Excel to include Reporting, Reconciling, Pivot Tables, VLOOKUPS Professional Skills Requirements Strong written and verbal communication skills Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/31/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location                                     Hourly Salary Range California                                            $23.13 to $48.13 Colorado                                              $23.13 to $41.59 Connecticut                                         $23.13 to $41.59 District of Columbia                             $24.62 to $44.28 Illinois                                               $21.39 to $41.59 Maine                                                  $19.66 to $35.43 Maryland                                                $23.13 to $41.59 Massachusetts                                        $23.13 to $44.28 Minnesota                                            $23.13 to $41.59 New York                                                 $21.39 to $48.13 New Jersey                                            $24.62 to $48.13 Ohio                                                  $21.39 to $38.51 Virginia                                               $21.39 to $44.28 Washington                                        $24.62 to $44.28 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.accenture.com   What We Believe   We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.   Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.  Read more here   Requesti