General Manager, Service & Solutions

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others.   Title: General Manager Location: Lombard, IL Role Overview The General Manager is responsible for the overall leadership and performance of the business within an assigned geography. This role provides strategic and operational leadership across service operations, repair sales, customer success, field operations, financial performance, talent management, and safety and compliance.  Lead a Business. Build a Team. Drive Results.  We are seeking a dynamic General Manager to lead a significant service-based business operation responsible for delivering exceptional customer outcomes, driving profitable growth, developing high-performing teams, and executing operational excellence. This role offers full accountability for business performance, including operations, customer satisfaction, repair sales growth, employee engagement, safety, and financial results.  Leadership Competencies  Ownership  Customer Focus  Accountability  Strategic Thinking  People Development  Change Leadership  Financial Acumen  Collaboration  Integrity  Key Responsibilities Accountability Own full profit-and-loss responsibility for the business.  Lead annual strategic planning, budgeting, forecasting, and business reviews.  Deliver revenue growth and profitability targets.  Drive operational efficiency and productivity improvements.  Monitor KPIs and implement corrective actions. Operations Leadership Lead all operational functions for safe, efficient service delivery. Champion continuous improvement initiatives. Optimize execution, productivity, and customer responsiveness. Maintain a strong safety culture. Repair Sales Growth Drive aftermarket and repair sales growth. Increase repair opportunity identification and conversion. Partner with sales and operations leaders to grow customer value. Ensure sold work is executed profitably. Customer Success Serve as executive sponsor for strategic customer relationships. Lead resolution of critical customer issues. Drive customer retention and loyalty initiatives. Talent Leadership Recruit, develop, and retain high-performing leaders Build succession plans and leadership pipelines. Create a culture of accountability and engagement. Required Qualifications Bachelor's degree or equivalent leadership experience. 7+ years of progressive leadership experience in a service-oriented business. Experience managing operating budgets and business performance metrics. Experience leading customer-facing teams and field operations. Demonstrated success delivering revenue growth and profit improvement. Preferred Qualifications Multi-location leadership experience. P&L responsibility exceeding $20M. Experience leading union and non-union workforces. Experience driving operational transformation initiatives. Why This Role Matters This role provides a unique opportunity to lead a substantial service business with responsibility for operations, growth, people, and customer success. The General Manager will play a critical role in driving profitable growth, building a high-performance culture, developing future leaders, strengthening customer partnerships, and creating sustainable operational excellence. Ideal Candidate Profile The ideal candidate is a proven business leader who has successfully managed a service-oriented operation and understands how to balance operational execution, customer success, employee engagement, and financial performance. HVAC Services Facilities Management Industrial Services Building Systems Utilities Construction Services Logistics Transportation Manufacturing Operations Technical Field Services About KONE   At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance We hire individuals who value culture because we believe culture drives innovation  We value your authentic self. Collaborative, creative, and supportive work environment Passionate about safety, quality, and innovation  We care about the communities where we live and work.  Just some of our many benefits include:  Competitive salary   Flexible work schedule   Opportunities to learn and grow   401K Employer Match  401k Employer Non-elective Contribution   Well-being Program  Medical, Prescription, Dental and Vision Insurance  Digital Health Solutions & Telehealth  Health Savings Account (HSA)  Flexible Spending Accounts (FSAs)  Employee Family Assistance Program (EFAP)   Family & Medical Leave  Parental Leave  Leave to Care for a Domestic Partner  Paid Time Off & Holidays  Company Paid Life and AD&D Insurance  Supplemental Life and AD&D Insurance    Company Paid Short-term and Long-term Disability  Buy-Up Long-term Disability  Critical Illness Insurance  Hospital Indemnity & Accident Insurance  Identity Theft Protection  Legal Insurance  KONE Credit Union  Tuition Reimbursement  Commuter Benefits  Annual Base Pay Range: The hiring range for this role is $179,200 – $235,200.  The compensation package offered will depend on candidate’s ability to meet