Fulfillment Operations Team Leader

The starting pay range for this position per hour is $21.75 - $23.75. The full pay range for this position per hour is $21.75 - $37.00 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits . ALL ABOUT TARGET     Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.  Learn more about Target here.          ALL ABOUT FULFILLMENT     Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring guests get what they want, when they want it, and how they want it. The fulfillment team picks, preps, packs, sorts, and ships, products safely,  efficiently  and effectively to deliver convenience and quality for our guests.    At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Operations Team Leader can provide you with the skills and experience of:     Guest service fundamentals and experience building a guest-first culture on your team   Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns,  pricing  and promotions strategies   Planning department(s) daily/weekly workload to support business priorities and deliver sales goals   Process improvements and workload efficiency   Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating, and  retaining  talent   As a Fulfillment Operations Team Leader, no two days  are ever the same, but a typical day will  most likely include  the following responsibilities:     Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience   Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations   Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moment s   Reviews area guest, financial, and team outcome metrics to  identify  opportunities,  takes action to improve , and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience   Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard   Lead your team and drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to  and  impact total store profitability, in support of your direct leader   Utilize your workload planning tools to ensure your team completes all scheduled  workload  and all orders are fulfilled to meet the delivery, freshness, and service standards   Review all fulfillment reporting to  identify  gaps and develop a plan to resolve   With direction from your direct leader, create daily plans for your team   Be an expert of operations, accuracy, process and efficiency   Enable efficient delivery to our guests by leading pickup and ship from store workload   Evaluate and recommend candidates for open positions and develop a guest-centric team. Support your direct leader in their onboarding   With your direct leader, establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations. Close any training gaps through coaching conversation s   Ensure the team is following food safety guidelines and selecting fresh food items for guests   Ensure supplies are ordered timely and stocked. Partner with your direct leader for orderin g   If applicable, as a key carrier, follow all safe and secure training and processes   Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs   Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences   Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment   Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately   Model the execution of physical security processes  in order to  enhance the instore security culture   Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practice s   Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions   Address all store  emergency and compliance needs   Support guest services such as back-up cashier, order pick up (OPU) and  Drive  up (DU) and maintain a compliance culture while exe