Front Office Assistant, Sr

Position Summary Senior Front Office Assistant - Narrows - Primary Care Location: 13521 Old Higway 280 Birmingham, AL 35242 Schedule: Full Time | Day Shify Environment: Team‑oriented • Moderate‑paced • Internal growth encouraged Experience Required: Minimum 2 year Medical Office experience Orla ndo Health | Choose Well About Baptist Health Medical Group Baptist Health Medical Group is a physician-led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs. As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close-to-home locations and convenient appointment options. Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals. Baptist Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes: Medical, Dental, Vision 403(b) Retirement Savings Plan Health Savings Account (HSA) Flexible Spending Account (FSA) Paid Time Off (up to 5 weeks to start) Life Insurance Extended Leave Plan (ELP) Family Care (childcare, elder care, pet care) Paid Parental Leave Pet Insurance Car Insurance Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt                        ALL BENEFITS START DAY ONE Responsibilities Key Responsibilities Greet and assist patients, visitors, and families in a warm, professional manner Answer multi‑line phones, route calls, and manage voicemail messages Schedule patient appointments and maintain accurate calendars Check patients in and out, verify insurance information, and update records Manage front office tasks such as filing, scanning, data entry, and mail handling Maintain a clean, organized, and patient‑friendly reception area Collaborate with clinical and administrative staff to ensure smooth daily operations Provide general support to the medical team as needed Qualifications Qualifications 2+ year of Front Office Assistant experience in a medical setting (required) Strong communication and customer‑service skills Comfortable working in a moderate‑paced, team‑driven environment Organized, detail‑oriented, and able to multitask effectively Basic proficiency with computers, scheduling systems, and office technology Professional, friendly, and dependable Why Join Us? Supportive, team‑oriented workplace Opportunity for internal growth and career development Predictable daytime weekday schedule Meaningful patient‑focused work in a welcoming office environment