Front Desk Assistant

Department: Residential Education and Housing Special Instructions to Applicants: When applying you will be required to attach the following electronic documents: A Resume A Cover Letter For additional information please contact: Madi Mather at [email protected] We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status. This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years. OSU will conduct a review of the National Sex Offender Public website prior to hire. Note: All job offers are contingent upon Human Resources final approval Job Description: This recruitment will be used to fill 2 part-time (a maximum of 24 hours per week) positions for the Front Desk Assistant role at Oregon State University (OSU) – Cascades. Desk Assistants (DAs) are employees of the Office of Residential Education and Housing. Supervised by a professional staff member, DAs are expected to work towards Residential Education and Housing objectives, manage the front desk, and provide administrative support. Overall job effectiveness is tied to the DA’s ability to complete administrative tasks and provide overall support to residential students. OSU - Cascades   is   an Equal Opportunity Employer, including disability, protected   veteran , and other protected status.   A personal and professional commitment to providing excellent customer service and creating inclusive environments is a core value of Residential Education and Housing. Residential Education and Housing will provide a transformative on-campus experience that will ENGAGE our students in community, ENRICH their lives, and help them flourish and THRIVE.   Students receiving Work Study as part of their financial aid award are welcome to apply for this position.   Position Duties   Community Development   Facilitate and support the Community Development Plan as directed by your supervisor, including creating/ maintaining   bulletin boards, and   assisting   with programming.   Identify   and respond to   resident   needs through consultation and referral of campus resources.   Frame communication with respect to diversity of learning styles, varied individual communication abilities, and cultural differences.   Administration & University-Wide Support   Support administrative processes and communication related to Residential Education and Housing .   Manage the Residence Hall Front Desk by providing lockout   assistance , answering the phone(s), and referring students to appropriate resources.   Complete   administrative tasks by   identifying   the   appropriate technology   for completing specific tasks and asking questions for clarification from colleagues or supervisors.   Demonstrate dependability   and timeliness   by completing all Incident Reports and Duty Logs consistently and with minimal errors .      Communicate in a clear and organized manner and regularly check work communication channels to stay organized. (email, staff mailbox, team communication)   Prioritize tasks and   submit   all required materials in a consistent and   timely   manner. ( digital   or physical advertising ,   restocking/inventory, passive programming,   etc. )   Maintain positive and   equitable   customer service for all residents, guests, and other individuals served by the housing department .  Ensure hand-off of the duty phone to the scheduled RA-on-duty during evening shifts.   Student Behavior & Crisis Management   Identify   and r eport   potential policy violations , incidents, or student concerns to supervisor.   Multi-task in emergency situations or crisis response by   identifying   next steps, contacting professional staff members, delegating tasks to residents and other staff, and communicating effectively.   Understand, abide by, and role model behavior expected of students as outlined in the OSU Student Conduct & Community Standards and all Residential Education and Housing Policies. Meeting and Training Requirements   DAs must complete all required training sessions prior to and during service, including online modules.   DAs may be asked to stay as late as noon on Sunday after Spring Term finals to   assist   with closing responsibilities.    Exceptions to the above responsibilities of the position   may be approved at the discretion of the   Associate   Director of Residential Education and Housing .   Transferable Skill Development OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career-readiness skills in the primary areas below:   Communication, Critical Thinking, Professionalism, Equity & Inclusion Qualifications: Full Employment Eligibility Requirements can be found here:   https://hr.oregonstate.edu/student-employment-manual/500-employment-eligibility-requirements Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment Must meet the applicable minimal enrollment standard High School student: Regularly enrolled in a high school or participating in a home-schooling program Undergraduate and post-baccalaureate student: 6 credit hours per term Undergraduate international student: 12 cred