Front Desk Agent

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.   The Front Desk Host is a unique and versatile position responsible for supporting Front Desk, Bell Services, and Concierge Services. As one of the first points of contact for our guests, the Host plays a key role in creating a welcoming first impression and delivering a unique, personalized check-in experience. The Front Desk Host will utilize advanced technology to facilitate seamless guest rooming and ensure exceptional, personalized service. This position is expected to consistently deliver service standards in accordance with the expectations of Mainsail Lodging & Development. The Front Desk Host must be flexible and adaptable, as responsibilities and priorities may vary throughout the day based on hotel operations, guest needs, and business demands. Must be flexible and available to work any shift, including mornings, evenings, weekends, and holidays, as business needs require. Work assignments and duties may vary hourly. What you have High School diploma or higher  Previous hospitality experience preferred  Excellent customer service skills  Excellent communication skills, both verbal and written  Ability to use technology e.g. tablets, iPads    What you’ll do Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues to make each experience unique  Assist guests to their rooms   Assist with guest luggage   Provide room quotes and upsell to guest when possible  Ability to interact with guests and share hotel knowledge using personalization such as using the guest name  Responsible to know all functions to showcase the hotel to each guest  Maintain guest confidentiality   Share knowledge of featured wine   Produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond  Maintain knowledge of hotel and brand rewards  Provide local information for shopping, dining, nightlife, and recreational destinations  Receive, store, and deliver luggage and mail  Run errands for guests   Make travel arrangements for guests to include sightseeing and other tours  Assist with coordination between Housekeeping and Front Desk  Verify charges / collect payment from guests for room stays  Respond to guest inquiries   Follow scheduled shifts and follow break and lunch requirements  Report any suspicious activity or unusual items in room  Report any irregular behavior from guests in public areas and or in room  Ability to take initiative and handle assignments with limited supervision  Follow all hotel policies and procedures as outlined in the team member handbook  Maintain cleanliness and order of work area  Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS.  Physical Demand Ability to sit or stand for extended periods of time  Ability to bend  Ability to lift, pull 40 lbs  Ability to communicate clearly  Corrected vision to normal range  Ability to work long hours as needed  Mental Demands  Make sound judgments quickly  Work on multiple tasks, making appropriate progress towards deadlines  Able to work independently, take direction, and provide direction to others  Manage differing personalities within the office, the hotel, and the community  Maintain the highest degree of confidentiality  Ability to work effectively in stressful, high pressure situations  Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.