Freedom Boat Club - Dock Experience Manager at Naples Brookside, FL

Are you ready for what’s next?   Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.  Innovation is the heart of Brunswick.  See how your contributions will help transform vision into reality:   Position Overview :   As part of the talented   Freedom Boat Club O perations team ,   the   Dock Experience Manager   serves as the primary leader at the location level to ensure consistent delivery of remarkable member and employee experiences while driving accountability of fleet condition and exceeding performance expectations. In addition to running the daily   logistics   of the area location(s)   you   will be expected to perform all duties   required of   the Dock Staff.   This position is   full -time and requires availability on weekdays,   weekends   and holidays.    At Brunswick, we have passion for our work and a distinct ability to deliver .     Essential Functions: Hire,   train, and supervise all dock level personnel to ensure our members receive the highest level of service at all locations   Ensure all dock staff have proper certifications and up-to-date training     Ensure all best practices and SOPs are communicated and adhered to as detailed in our dock staff manual, policies and procedures, and knowledge resources   Develop monthly dock staff   schedule   to maximize efficiency and review and approve payroll. You should insert yourself into the schedule for a regular dock day cadence.   Travel to locations within the district to support employees,   monitor   departmental efficiencies, and ensure fleet is   maintained   to brand standards    Maintain a cooperative, team attitude in working with supervisors and fellow employees to drive positive employee engagement     Hold employees consistently accountable to performance management expectations and complete annual performance evaluations    Ensure adequate inventory and supply levels are being   maintained   at each location    Correspond with members on all location related issues including but not limited to complaints, fuel disputes, vessel   damages   and miscellaneous dock charges   Investigate member misconduct and complete all incident reports    Responsible for member satisfaction and retention; Review general member concerns and analyze Qualtrics member feedback on a regular basis and take   appropriate action   as   required   Ensure fleet condition is up to brand standards and in constant state of readiness using   Fleetio ,   the fleet software system , and best practices   Ensure employees are completing tasks in   Fleetio   including but not limited to inspections, issues/incidents, work orders, inventory, and ordering parts/supplies   to ensure all needs are being addressed   in a timely manner   Create and execute a weekly cleaning and maintenance schedule to ensure all vessels are   maintained   at   the best possible condition.   Take ownership of one model vessel per location.   Submit work orders to the Maintenance Operations Center to ensure all fleet needs are being addressed   in a timely manner   Maintain KPIs at each location including reservation reports, usage reports, and time sheets   Maintain and manage operating budget and control costs  for each location   Maintain   accurate   fuel logs and ensure all vessels are fueled regularly   Acquaint yourself with local marina managers/harbor   master’s   and promote a positive working relationship in all marinas   Become familiar with local waterways and popular boating destinations surrounding your club and a dhere to all safety policies   Provide process improvement input and suggestions to your manager   Ensure personal appearance and uniform guidelines are being adhered to   Responsible for all safety performance at each location;   Operate   within prescribed safety SOPs, and proactively ensure member and employee safety   Lead dock staff all hand’s meetings     All other duties as assigned   Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.    Required Qualifications:     Pass a background check and drug screen   High school diploma or equivalent     Associate’s or Vocational degree    Must be at least 21 years of age   Valid driver’s license     Ability to   maintain   a calm, positive attitude during periods of high activity     Strong verbal and written communication and people skills     Must be a self-starter and capable of working unsupervised   Managerial and diplomacy skills     Organizational skills and attention to detail     Analytical, decision-making, and problem-solving skills     Proficient in Microsoft Office Suite or related software     Preferred Qualifications:   Bachelor’s degree    Or   1-3 years of related operations experience     Boating safety ID card    Vessel livery operator’s certification   Experience in and around boats is desirable     Ability to perform minor boat maintenance    Prior management experience    Working Conditions: Prolonged periods sitting at a desk and working on a computer     Prolonged periods standing/walking     Prolonged periods driving to dock locations     Ability to work outdoors in   all weather conditions     Must be able to   lift up   to 30 pounds at time     Must be able to board and un-board boats     Must be able to pull, lift, carry, squat, twist, kneel, and reach      Vision adequate to read / manipulate handheld devices      The   anticipated   pay range for t