Foster Care Eligibility Manager - San Francisco Human Services Agency (0923) (166721)

This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/ Application Opening:  September 14, 2026 Application Deadline:  The final day to apply is September 25, 2026 Salary Range:  $149,656.00 to $190,996.00 ( Manager II - 0923 ) Recruitment ID:  PBT-0923-166721; RTF0166720-01110480 San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. Human Services Agency (HSA) At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. OUR COMMITMENT TO RACIAL EQUALITY As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click  here  to learn more about what this commitment looks like in action. The Program Manager will oversee and coordinate the day-to-day workflow of the Foster Care Eligibility unit within the Family and Children’s Services Program. With a goal of meeting Program requirements set forth by the State and City laws and requirements, the Program Manager ensures effective communication and information-sharing between the Program Director, Analysts, Specialists, Supervisors, and staff.  In addition to managing day-to-day workflow, the Program Manager will regularly report updates to the Program Director. Essential Duties and Responsibilities include but are not limited to: Oversees, coordinates, and manages the day-to-day operations of the Foster Care Eligibility (FCE) unit to ensure timely and accurate case processing. Serves as a central point of communication between FCE staff and Family & Children’s Services, Fiscal, and Budget & Planning, facilitating collaboration and information-sharing. Monitors and evaluates program performance, identify operational gaps, and develop short and long term goals to improve service delivery and compliance with regulatory requirements. Leads, supervises, and guides Analysts, Specialists, and other FCE staff, including workload management, coaching, and performance evaluation. Plans and implements updates to policies, procedures, and workflows in response to changes in State and City regulations, program requirements, or department priorities. Prepares and delivers regular program status updates, trends, and recommendations to the Program Director to support strategic planning and decision making. Ensures program activities comply with all applicable laws, regulations, and internal policies, maintaining quality assurance and adherence to mandated timelines. Education Possession of a baccalaureate degree from an accredited college or university AND Experience Four (4) years of verifiable experience analyzing programs that determine eligibility for public assistance in a public or private social service agency or organization. Qualifying experience(s) must be equivalent to one (1) or more of the following City and County of San Francisco’s classifications: 2917 Program Support Analyst 2913 Program Specialist 2909 Hospital Eligibility Supervisor 2907 Eligibility Worker Supervisor Substitution for Education Additional experience as described above may be substituted for the required degree on a year-for-year basis (2000 hours is equivalent to one year of experience). Thirty (30) semester units/forty-five (45) quarter units equal one year of experience. Applicants must meet the Minimum Qualifications requirement by the filing deadline unless otherwise noted . Desirable Qualifications The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring: 1. Experience working with Foster Care Eligibility programs 2. Experience using the CalSAWs system Verification of Experience and/or Education Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.  Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/ . Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Resumes will not be accepted in lieu