Food & Beverage Office Coordinator

Overview The Food & Beverage Coordinator(F&B Coordinator) is responsible for helping keep the restaurant running smoothly by handling important administrative tasks. This position will support the leadership team and help create a relaxed, island-style atmosphere for guests and team members. Salary $23.00/hour Responsibilities Duties and Responsibilities: A warm personality, attentive, and presentable. Committed to delivering high levels of customer service. Responds courteously and efficiently to queries and problems from guests, and all staff. Collect & input weekly schedule information for department schedules including PTO tracking. Establish and maintain department files; maintain up-to-date filing system. Update Tommy Bahama training book monthly to ensure correct training documents. Maintain and communicate Outlook calendar information for Director of F&B, Executive Chef, and Director of Banquets positions. Partner with Marketing to coordinate and maintain all F&B operational signage, menu postings, manage web presence information (review sites, social media, etc.), and compliance with brand standards. Assist with any banquet & catering and REO’s projects as directed by managers, including billing reconciliation and processing as needed. Administrative assistance for F&B managers including PS paperwork, departmental communication (CT Connect, Memos, etc.), creation and maintenance of departmental SOP’s, business reporting, and other needs as appropriate. Collect & input weekly schedule information for department schedules including PTO tracking. Establish and maintain department files; maintain up-to-date filing system. Update Tommy Bahama training book monthly to ensure correct training documents. Maintain and communicate Outlook calendar information for Director of F&B, Executive Chef, and Director of Banquets positions. Partner with Marketing to coordinate and maintain all F&B operational signage, menu postings, manage web presence information (review sites, social media, etc.), and compliance with brand standards. Assist with any banquet & catering and REO’s projects as directed by managers, including billing reconciliation and processing as needed. Administrative assistance for F&B managers including HR paperwork, departmental communication (CT Connect, Memos, etc.), creation and maintenance of departmental SOP’s, business reporting, and other needs as appropriate. Departmental Support: Schedule Quarterly EcoSure/Inspection walk-throughs & Brand Standard Audits Organize and maintain online services (Open Table, On Demand, etc.) Information updates (hours of operations, booking times, etc.) Reservation reporting Maintain, and report for Social Media issues (coordinate with managers) Report feedback issues (coordinate with managers) Respond to guest check and folio inquiries (InfoGenesis) Enter and track all departmental work orders & needs (ALICE, etc.) Upkeep for F&B CT Connect news feeds & postings (schedules, events, etc.) Maintain, audit, and support for InfoGenesis (buttons, programming, reports) Maintain and upkeep for departmental SOC’s and forms Track Food handlers and RBS compliance monthly Update Tommy Bahama training Guide monthly, including food and beverage options as well as steps of service . Uniform inventory monthly Any other duties or tasks assigned associated with the position Qualifications Excellent communication and listening skills. Ability to work under pressure. Excellent organizational and prioritization skills, attention to detail, and problem-solving skills. Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills. Must be flexible in working hours, including weekends, evenings and holidays. Minimum Qualifications (Knowledge, Skills, and Abilities): Strong written and verbal communication skills with a variety of styles Natural collaborator with the ability to identify opportunities and take initiative Comfortable using a computer, navigating Windows and Microsoft Office, Point of Sale System and Outlook Email High school diploma or GED 1 year previous clerical experience Knowledge, Experience, And Skills Requirements: Strong Organizational skills Excellent PC skills Proficient in MS Office (Word, Excel, Power Point) Knowledge of POS operating systems (InfoGenesis) Knowledge of Delphi operating system Must be able to speak, read, write and understand the primary language(s) used in the workplace. Attention to detail, discretion, good judgment, excellent interpersonal skills, excellent written and verbal communication skills. Ability to successfully multi task and maintain confidential information. Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner. Requires excellent communication skills, both verbal and written, additional language ability is a plus, however, not required. Flexible to work varying schedules, including nights, holidays, and weekends as needed. Comprehensive knowledge of Federal, State, and local health, safety and legal regulations #miramonte