FNB Community Advisor

Job Description To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests Hello Future Community Advisor   Welcome to FNB , the home of the #changeables . We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer‑centric financial solutions.   As part of our FNB Points of Presence (POP) team, the Community Advisor plays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB’s standards.   Now’s the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together.   Please note that this is a 12-Month Hourly Rate Contract (FNB Branch)   Are you someone who can:   Serve customers promptly and professionally, ensuring their needs are fully understood   Deliver an excellent customer experience aligned to Balanced Scorecard service standards   Achieve net profit growth through effective sales and service support   Manage the migration of customers from traditional transactions to Self‑Service and digital channels   Grow the active customer account base to expand overall client engagement   Identify and maximise cross‑sell opportunities to strengthen customer relationships   Track, control, and influence sales activities to achieve predetermined sales targets   Track, control, and influence service activities to improve service efficiencies   Provide efficient administration through careful planning, accurate reporting, and timely information updates   Check and verify transactions daily to ensure new business applications are processed and closed within required timelines   Produce accurate and reliable sales and service statistics for management and decision‑making   Comply with governance, legislative, and audit requirements   Uphold FNB’s Golden Rules processes and procedures consistently   Take accountability for self‑development and continuously grow personal capability   Qualification & Experience Requirement    Minimum Qualification: Grade 12/ NQF Level 4     Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS   1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services   You will be an ideal candidate if you possess the following:   Excellent communication and relationship‑building skills and an ability to engage diverse customer needs   Confidence in guiding customers toward digital and Self‑Service solutions   Ability to identify sales opportunities and support portfolio growth   High levels of accuracy, discipline, and adherence to process   Strong organising, planning, and time‑management capability   Commitment to delivering consistent, exceptional service   You will have access to:   A customer‑facing role within the FNB Points of Presence network   Exposure to digital enablement, customer engagement, and frontline service practices   Ongoing learning and development aligned to service, sales, and operational excellence   A collaborative, supportive branch environment focused on customer delight   You can be a match if you are:   Customer‑centric with a passion for delivering exceptional experiences   Motivated by achieving performance targets   Organised and detail‑driven with strong follow‑through   Ethical, compliant, and aligned to governance requirements   A strong team player who builds positive working relationships   Proactive in your learning and personal development   Apply now if you are ready to take the next step in your career as an FNB Points of Presence: Community Advisor , delivering exceptional service, growing customer relationships, and contributing to sustainable business performance.   All appointments will be made in line with FirstRand Group’s Employment Equity Plan . The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this information will be kept confidential unless required by law.   Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 28/09/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.