Fleet Dispatcher

Job Type: Full time   Exempt/Non Exempt: Hourly Job Description: Location Details:  On-Site Position located at 50888 Century Ct, Wixom, MI 48393. Position Schedule / Shift:  Must be available to work a flexible schedule, which may include evenings, weekends, holidays, and overtime based on business needs and member demand.  Position Summary:    As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and  / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location.   Key Responsibilities:   Monitor dispatched calls and take action to resolve and correct service or other potential problems   Handle driver / customer escalations in accordance with established procedures   Provide explanations to customers and reports / document service issues   Close service requests using company electronic dispatching system    Accept payment from members / customers, when necessary    Reconcile and resolve rudimentary payment issues and maintain related records and files   Assist coworkers and less-tenured dispatchers, as necessary.  Qualifications:   Required    High school diploma or equivalent   (GED) required.  Ability to navigate computer systems and accurately enter data using a standard keyboard.  Basic math skills, including addition, subtraction, and percentages.  Experience resolving customer concerns and issues.  Ability to prepare written communications and respond to customer inquiries.  Basic knowledge of geography and ability to provide directions.  Strong verbal communication and active listening skills for phone and in-person interactions.  Ability to work effectively in a fast-paced environment.  Preferred   Knowledge of policies and procedures (service benefits) relative to emergency road service   Reading and comprehending various Customer Care service tools (e.g. manuals, work models, etc.)   Experience dispatching calls   Call center environment experience   Work Environment:    Works in a  temperature-controlled  office environment. Irregular hours in a 24 x 7 operation.   Compensation & Benefits Overview:   ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).   Compensation   Hourly   rates starting at   $18.73 per hour (rate may vary by location and   experience).   Overtime   opportunities paid at   time-and-a-half.   Shift   differentials: 5%   premium for hours worked between 5:00 PM - 11:00 PM/10% premium for hours worked between 11:00 PM - 5:00 AM  $250 Quarterly Perfect Attendance Bonus.   Fully paid training to help you build the skills needed for success.  Benefits   At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.  Health & Wellness  Medical plans with multiple coverage options, including HSA eligibility.  Prescription drug coverage.  Dental and vision benefits.  Employee Assistance Program (confidential support services).  Financial Protection & Insurance  Company-paid basic life insurance.  Optional supplemental life insurance and dependent coverage.  Short-term and long-term disability coverage.  Critical illness, accident, and pet insurance options.  Retirement & Savings  401(k) plan to support long-term financial goals.  3% automatic deferral   upon eligibility; may   contribute 1% to 50% of eligible earnings, either pre or post tax.  Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.  Additional company contribution   of 4% of pay each   pay day into your   account; 100% vested after three (3) years of service.  Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.  Time Off & Leave  Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.  Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may   include additional PTO   based on role and/or state & local   requirements.   Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and   will accrue at   a minimum of 3 hours per month.  Paid   Holidays:   Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2   floating holidays and   1 volunteer day. Holidays vary by business unit schedules.  Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.  Paid leave programs, including parental, bereavement, jury duty, and military leave.  Career Growth & Education  Tuition assistance (up   to $5,250 annually; 80% covered by ACG).  Professional certification support with 100% reimbursement for eligible programs.  Opportunities for career development and advancement.  Additional Perks  Complimentary AAA membership with   roadside assistance and   travel discounts.  Adoption assistance program.  Job Posting Period:  This position is expected to remain posted through October 1, 2026; however, it may close at any time once a qualified candidate pool is identified.  Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belo