Financial Counseling Representative

Financial Counseling Representative On-Site – Austin, Texas | Ascension Dell Seton Medical Center University Of Texas Schedule: Full-time, M-F, 8-4:30. Are you passionate about   supporting patients through the financial side of healthcare   while building a career in   revenue cycle and financial counseling ?   We are the leading provider of technology-driven solutions that transform the   patient   experience and financial performance of hospitals, health systems, and medical groups. At R1,   you’ll   be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.   As a   Financial Counseling Representative , you will be a   trusted guide for patients navigating insurance coverage, financial responsibility, and payment solutions.   What   You’ll   Do:   Provide   exceptional financial counseling support   by helping patients understand insurance benefits and out-of-pocket costs   Meet with patients to   discuss payment options   and   financial   assistance   programs   Verify insurance eligibility   and   explain benefits   clearly   Assist with   Medicaid   and   financial   assistance   applications   Build trust   with patients during stressful financial situations   Collaborate with care teams   and revenue cycle departments   Maintain   accurate   documentation   across multiple systems   What   We’re   Looking For:   Exceptional   customer service experience,   communication   and interpersonal skills   Demonstrates genuine compassion, empathy, and patience   when supporting the patients,   clients   and team members   Ability to   explain financial and insurance concepts clearly   Ability to   multitask and prioritize quickly   with   HIGH attention to detail .    Professionalism   with sensitive financial conversations   High School Diploma or GED   What   You’ll   Gain:   Experience in   healthcare financial counseling and revenue cycle   Exposure to insurance /Medicaid and detailed Intakes   Opportunity for growth within R1   A team environment focused on   innovation, collaboration, and patient experience   Meaningful work   supporting patients during sensitive and emotional moments   Why   You’ll   Love This Job:   Make a Real Difference :   Patients lean on you for support and reassurance.   You’ll   be more than a data collector -   you’ll   be a calm, helpful presence during stressful times   Learn Healthcare from the Ground Up :   Build your   expertise   in healthcare financial services by navigating insurance programs, financial   assistance   options, and patient account needs in a fast-paced hospital environment.   Fast-Paced, Never Boring :   You’ll move between systems, phone calls, and   in ‑ person   interactions - balancing accuracy with compassion,   working alongside clinicians and emergency staff (I am not sure if this is for the FCR and/or if we need to add any other entity)   Supportive Team Environment :   We’re   invested in your professional journey.   You’ll   be surrounded by teammates who have your back and leaders who want to see you succeed   R1 is the one company that combines the deep   expertise   of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.   Your Healthcare Career Starts Here   If   you’re   a compassionate communicator, a quick learner, and someone who   thrives   in a dynamic environment,   we’d   love to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven career.   For this US-based position, the base pay range is   $18.59 - $22.00   per hour. Individual pay is   determined   by role, level, location, job-related skills, experience, and relevant education or training.   The healthcare system is always evolving — and   it’s   up to us to use our shared   expertise   to find   new solutions   that can keep up. On our growing team   you’ll   find the opportunity to constantly learn, collaborate across   groups   and explore new paths for your career.   Our associates are given the chance to contribute, think   boldly   and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a   competitive benefits package.   R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment   opportunity . The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company   is dedicated to providing   a workplace free from harassment based on any of the foregoing protected categories.   If you have a disability and require   a reasonable   accommodation to complete any part of the job application process, please contact us at 312-496-7709 for   assistance .   CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights   California Consent     To   learn more, visit:   R1RCM.com   Visit us on   Facebook   For this US-based position, the base pay range is $18.59 - $25.44 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant educatio