Field Support Technician

Responsibilities Peraton is seeking incumbent and external qualified candidates to support North American Aerospace Defense Command (NORAD) Cheyene Mountain Complex (NCMC) – Integrated Tactical Warning/Attack Assessment (NCMC-ITW/AA) and Space Support Contract III (NISSC III).   Please note that this is contingent upon contract award, with an anticipated decision expected mid to late 2026    Qualified candidates will help operate, maintain, and sustain critical national mission systems to deliver resilient strategic threat warning and space capabilities as part of a world-wide architecture, providing strategic warning that our nation depends on during a conflict. This program will provide an opportunity to exploit the capabilities inherent in our diverse national systems to better meet the needs of the national command authority and warfighters to detect, track, and respond to strategic threats through 2030 and beyond   The  O&M Operations Support Engineer  will provide 24x7 operational, technical, and sustainment support for mission-critical systems supporting NORAD and USSPACECOM operations within the Cheyenne Mountain Complex environment. This role supports onsite and on-call operational mission environments through system administration, troubleshooting, monitoring, incident response, maintenance, and operational sustainment activities across hardware, software, networking, cybersecurity, and enterprise mission systems. The ideal candidate will possess experience supporting secure, mission-critical DoD operational environments while collaborating closely with engineering, cybersecurity, integration, and operations teams to ensure mission readiness, operational continuity, system reliability, and rapid issue resolution in a 24/7 operational support environment.  Responsibilities   Provide onsite and on-call 24x7 technical and operational support for mission systems within classified operational environments   Perform system administration, monitoring, health checks, and operational readiness activities across mission-critical systems and infrastructure   Troubleshoot and resolve hardware, software, networking, system performance, and operational issues in coordination with engineering and support teams   Conduct preventive and corrective maintenance activities including software patching, updates, configuration changes, and system performance tuning   Support operational sustainment and continuity of operations activities for mission-critical environments   Execute incident response activities including initial triage, escalation, coordination with higher-tier support teams, and closure documentation   Perform backup and restore operations to ensure data integrity, system availability, and operational continuity   Provide first-line technical support and user assistance for operational systems, access support, and issue resolution   Support system administration and operational database support activities where required   Collect, maintain, and update operational logs, incident reports, deficiency reports, checklists, and technical documentation in accordance with program and security requirements   Ensure compliance with operational procedures, configuration management standards, security requirements, and audit readiness activities   Support operational reporting, status tracking, and performance metrics for mission and program leadership   Coordinate with systems engineering, cybersecurity, software development, and integration teams to support operational readiness and issue resolution   Participate in shift turnover activities, operational briefings, and continuous operational support functions within a 24x7 environment  Qualifications Required Qualifications   Bachelor’s degree with 5+ years of relevant experience; OR Master’s degree with 3+ years of relevant experience. Additional four (4) years of experience may be considered in lieu of degree   Active Top Secret clearance with SCI eligibility required, ability to obtain and maintain TS/SCI access required   Experience supporting systems administration, operational support, network operations, or technical sustainment activities within secure DoD or mission-critical operational environments   Experience supporting 24x7 operational support environments and shift-based operations   Experience troubleshooting hardware, software, networking, and system performance issues within operational environments   Experience supporting incident response, escalation, operational maintenance, and continuity of operations activities   Familiarity with Linux and/or Windows operating environments   Experience maintaining operational logs, incident reports, technical documentation, and operational procedures  Ability to collaborate across engineering, software development, cybersecurity, integration, and operations teams  Desired Qualifications   Experience supporting NORAD, USSPACECOM, Space Force, missile warning, or space domain awareness missions   Experience supporting satellite ground systems, command-and-control systems, or enterprise mission systems   Familiarity with tools such as Jira, Confluence, SharePoint, GitLab, Remedy, or similar   Familiarity with virtualization, enterprise infrastructure, storage systems, and operational monitoring tools   Experience supporting operational sustainment activities within classified environments   Familiarity with incident management, operational reporting, and mission support processes   Experience supporting backup/recovery operations and operational continuity planning   Familiarity with tools such as Jira, Confluence, Splunk, SolarWinds, Remedy, or similar operational support platforms   Cloud+, GSEC, Security+, SSCP, or other DoD 8140/8570 compliant certification preferred  Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending