Field Service Technician - Midwest Region

At JBT Marel, what we do matters , we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. The Field Service Technician (FST) is responsible for providing high-quality installation, commissioning, troubleshooting, and maintenance support across JBT Marel’s diverse portfolio of food processing equipment – including freezing, cooking, marination, linking, and end-of-line systems.  Main Job Duties Including but not limited to:   FIELD SERVICE EXECUTION – 65%    Install, commission, and test complex food processing equipment across multiple technologies and product lines   Diagnose and resolve mechanical, electrical, and control-related issues using schematics, diagnostic tools, and PLC/HMI interfaces   Conduct preventative maintenance and equipment audits to minimize downtime and maximize performance   Lead or assist with equipment upgrades, retrofits, rebuilds, and performance optimization   Complete detailed service reports, documentation, and expense submissions accurately and promptly   Ensure all work is performed safely and in compliance with site and company safety standards   CUSTOMER SUPPORT & COMMUNICATION – 25%   Serve as the primary point of contact on site, always ensuring professional representation of JBT Marel   Communicate findings, corrective actions, and recommendations clearly with both customer and internal stakeholders    Provide operator and maintenance training, ensuring customers can safely and effectively run their equipment   Identify and relay potential parts, upgrade, or service opportunities to Sales and/or Service Management teams   Support warranty evaluations, failure analysis, and product performance feedback to internal teams   CONTINUOUS IMPROVEMENT & COLLABORATION – 10%   Provide structured feedback to Engineering and Product Management regarding product performance, reliability, and serviceability   Participate in ongoing training to expand technical capability across multiple product lines and technologies   Support mentoring and cross-training initiatives within the PF Service Organization   Contribute to a culture of teamwork, innovation, and technical excellence   Skills   Strong mechanical and electrical aptitude with working knowledge of generalized machine automation, pneumatics, and control systems   Proficiency in reading and interpreting engineering drawings, wiring diagrams, and PLC logic   Excellent troubleshooting and analytical skills   Strong communication and customer-service mindset with professional on-site presence   Ability to manage multiple assignments, prioritize effectively, and perform under pressure   Computer literacy: Microsoft Office Suite, diagnostic software, and CRM/service reporting tools   Commitment to safety and adherence to all regulatory and customer site requirements   Qualifications   Associates degree in a technical field (mechanical, electrical, or industrial engineering technology) or equivalent hands-on experience   Minimum 2+ years of field service, maintenance, or installation experience (food processing or industrial automation preferred)   Experience with PLCs, VFDs, servos, and automated control systems a plus   Must hold a valid driver’s license and passport (or ability to obtain) for travel   Ability to lift up to 50lbs and work in hot/cold/wet environments, and climb or maneuver on elevated platforms or in confined spaces   Work Environment & Travel   Extensive travel required – typically 80-90%, with overnight stays (domestic, with potential for occasional international assignments)   Work performed primarily in production or factory environments; may include hot, cold, wet, or noisy conditions   Flexibility to work extended hours, weekends, or holidays during critical downtime events, emergency service events, or as customer production constraints apply   We are committed to our employees  and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. We foster a genuine inclusive team culture enjoying  collaborative working across our global teams to deliver world-class projects. We encourage development  - ensuring new experiences and challenges at JBT Marel to feed your growth! Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. Use of Technology in Our Hiring Process   JBT Marel uses technology‑assisted tools, including artificial intelligence (AI), to support the review of applications.  These tools help our recruiting teams identify skills and experience relevant to the role based on job‑related criteria.  All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent, and inclusive hiring practices globally.  Equal Opportunity Employment: (only for US posted roles)  JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national o