Field Operations Manager

Company Overview: Walker-Miller Energy Services is a 26-year-old Detroit-based, core-values driven company committed to changing lives through energy efficiency.  We create and manage customized energy waste reduction programs that help electric and gas utilities meet mandated energy savings goals.    Our experience driven philosophy of energy efficiency as economic development helps families and businesses save energy and save money. Through innovative, inclusive initiatives, we help build communities by creating local jobs, producing equitable energy savings for all rate payers, and spurring the growth of diverse local businesses. Our operating philosophy is reflected in our core values. We refer to them as BEHIVE . B - Boldly Go E – Embrace Equity H - Humble Confidence I - Inclusive Stewardship V - Value Reputation E - Extraordinary Experience Position Summary: The Field Operations Manager is responsible for ensuring the program has the field capacity, contractor readiness, and quality controls needed to fulfill customer demand. The Field Operations Manager oversees the Quality Assurance Specialists and Trade Ally (Contractor) Liaison and provides operational oversight of subcontractors performing Home Energy Assessments. The Field Operations Manager is responsible for ensuring the program has the field capacity, contractor readiness, and quality controls needed to fulfill customer demand. The Field Operations Manager oversees the Quality Assurance Specialists and Contractor Liaison and provides operational oversight of subcontractors performing Home Energy Assessments. The role works closely with home assessment subcontractor and participating project contractors to forecast production, assess capacity, address delivery constraints, and align fulfillment resources with expected demand. The Field Operations Manager will monitor contractor capacity, Marketplace aging, audits, scopes, work progression, cycle time, backlogs, QA/QC findings, and corrective-action closure. Essential Responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Embrace, operate, and lead within the core values. Manage Field Delivery and Fulfillment Oversee delivery of Home Energy Assessments and contractor Weatherization services. Ensure subcontractors and participating contractors are prepared to fulfill current and forecasted customer demand. Resolve operational barriers affecting appointment availability, project throughput, customer progression, or contractor performance. Lead Forecasting and Capacity Planning Develop rolling forecasts for HEA appointments, completed assessments, weatherization audits, comprehensive projects, and project completions. Compare forecasted demand with available subcontractor and contractor capacity, including staffing, scheduling, geographic coverage, and backlog. Translate program goals and customer-pipeline projections into practical field staffing, scheduling, and production requirements. Monitor Production and Operational Performance Maintain visibility into field production, appointment timeliness, customer backlog, contractor acceptance, audits, project completion, and quality performance. Investigate material differences between forecasted and actual production and adjust resources or operating plans accordingly. Prepare field-operations updates, risks, forecasts, and corrective-action status for program leadership and client reporting. Manage Contractor Performance and Readiness Oversee Contractor Liaisons and establish priorities for contractor recruitment, engagement, audit coordination, project progression, and issue resolution. Monitor contractor readiness, capacity, geographic availability, audit scheduling, backlog, and project throughput. Coordinate with contractors and program teams to resolve stalled projects, scheduling conflicts, customer barriers, and incomplete documentation. Exercise independent judgment in determining operational priorities, allocating contractor resources, addressing performance concerns, and implementing corrective actions necessary to achieve program objectives. Lead Quality Assurance and Continuous Improvement Supervise Quality Assurance Specialists and establish inspection priorities based on program volume, risk, contractor performance, and customer experience. Ensure quality reviews address HEA delivery, weatherization and comprehensive projects, safety, documentation, installation quality, and customer communication. Use QA/QC trends to guide contractor coaching, subcontractor improvements, training, process changes, and program planning. Lead and Develop Team Performance Direct and oversee the work of assigned employees, including prioritization of work, coaching, development, performance management, and staffing recommendations. Establish goals and performance expectations, monitor results, and take appropriate action to ensure achievement of program objectives. Make recommendations regarding hiring, promotion, compensation, employee development, and corrective action. Lead, embrace and operate within our core values. Minimum Qualifications: Associate’s degree, or equivalent work experience. Minimum of 4 years of applicable experience (field operations, team management, and assessments, QA/QC), in lieu of an associate’s degree. Minimum of 3-5 years of applicable experience (field operations, team management, and assessments, QA/QC). Proven ability to manage the field activities of a large-scale program successfully. Strong understanding of energy efficiency principles, practices, and technologies for residential and multi-family buildings, and an understanding of electrification projects and initiatives. Detail-oriented, organized, self-starter, and have an ability to prioritize workload.