Field Applications Specialist - West Region

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. Job Description Location: Field-Based – West Region Reporting To: Field Applications Specialist Manager, U.S. Region Position Summary Enable science. Drive adoption. Deliver customer outcomes. At Waters, Field Applications Specialists are critical to ensuring customers realize the full value of their investment through expert scientific engagement, application guidance, and workflow optimization. Operating at the intersection of science and customer success, you guide users from onboarding through long-term adoption—translating complex technologies into meaningful scientific and operational outcomes. This role goes beyond troubleshooting. It requires the ability to understand customer workflows, deliver impactful training, and proactively drive utilization and adoption. You will partner closely with commercial, service, and marketing teams to strengthen customer outcomes, increase product adoption, and uncover opportunities for growth. This is a high-impact role where scientific expertise, customer engagement, and execution directly influence utilization, customer retention, and long-term value creation. Role Purpose As part of the Waters Biosciences division, ensure successful customer onboarding, product adoption, and sustained success by providing high-impact technical training, workflow optimization, and application expertise that enables customers to achieve their desired outcomes. Key Responsibilities Customer Engagement & Training Lead customer onboarding to ensure a seamless transition from purchase to implementation Deliver high-quality, application-focused training tailored to customer workflows and expertise levels Educate customers on best practices to maximize instrument and application performance Support initial setup, validation, and readiness of customer workflows Post-Sale Technical Support & Expertise Provide advanced application support and troubleshooting across instruments and workflows Partner with customers to resolve complex technical challenges efficiently Serve as a trusted scientific advisor for ongoing application needs Escalate and coordinate resolution of complex issues with internal teams Workflow Optimization & Adoption Drive utilization through proactive engagement and scientific consultation Advise customers on optimizing workflows and improving outcomes Identify gaps and recommend best-practice solutions Enable customers to achieve measurable success with technologies and reagents Customer Success & Retention Strengthen customer satisfaction and long-term retention through consistent engagement Reinforce value realization and ensure achievement of intended outcomes Build strong, trusted relationships with scientific stakeholders Support broader customer success initiatives aligned to business objectives Expansion & Opportunity Identification Identify opportunities to expand application usage and workflow breadth Surface unmet needs for additional products, reagents, or capabilities Partner with Account Managers and Technical Sales Specialists to support growth opportunities Contribute insights to territory and account development strategies Cross-Functional Collaboration Partner closely with commercial, technical sales, service, and marketing teams Support coordinated, account-based customer engagement strategies Provide field insights to inform product development and training programs Contribute to a collaborative, team-based customer success model What Success Looks Like Enables customers to achieve meaningful scientific and operational outcomes Accelerates onboarding and reduces time to productivity Minimizes technical barriers and improves implementation success Increases product utilization and application adoption Improves customer satisfaction, retention, and loyalty Identifies and supports account expansion opportunities Qualifications & Experience Required Bachelor’s degree in life sciences or related field Hands-on experience with flow cytometry applications and cell sorting Strong troubleshooting capabilities across complex workflows Ability to translate scientific concepts into practical application Strong training, communication, and presentation skills Valid driver’s license with at least 3 years of driving history Ability and willingness to travel extensively (60–70%), including multi-day overnight travel Preferred Advanced degree in life sciences or