Facility Compliance Consultant I (Nursing Home Surveyor - LPNs, Dietitians, Social Workers & more)

Agency Dept of Health and Human Services Division Health Service Regulation Job Classification Title Facility Compliance Consultant I (NS) Position Number 60054056 Grade NC15 About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work The Facility Compliance Consultant I conducts regulatory inspections of nursing homes to determine compliance with federal and state requirements through routine surveys and complaint investigations. The position performs on‑site evaluations, documents findings, and prepares survey reports that include deficiency statements and complaint determinations. Work ensures accurate, timely, and well‑documented determinations that support the safety and quality of care within licensed nursing facilities. This role operates as a home‑based position servicing Bladen, Brunswick, Carteret, Cumberland, Duplin, Harnett, Hoke, Onslow, Pender, Sampson, and Wake counties region, spending an average of three days per week in nursing homes and traveling as needed for inspections. Consultants conduct surveys during daytime, evening, and weekend hours, with occasional overnight travel when facilities are located more than 60 miles from the home base. Key Duties Include: - Survey nursing homes during routine inspections to assess compliance with federal and state requirements. - Conduct complaint investigations by reviewing allegations, interviewing individuals, and gathering supporting information. - Prepare survey reports that include statements of deficiencies and documented complaint findings. - Complete required federal training and pass the Surveyor Minimum Qualifications Test (SMQT). - Perform on‑site inspections an average of three days per week across the assigned multi‑county service region. - Conduct inspections during daytime, night, or weekend hours based on operational and regulatory needs. - Travel throughout the region and complete overnight stays when facilities exceed a 60‑mile distance from the consultant’s home base. - Document observations, interviews, and record reviews in a clear and organized format to support regulatory determinations. - Communicate survey findings to facility representatives and coordinate next steps within established compliance procedures. - Follow federal and state regulatory standards to ensure consistency and accuracy in nursing home survey activities. Knowledge Skills and Abilities/Management Preferences Salary Grade Range: $55,221.00 - $96,639.00 Recruitment Range: $55,221.00 -$67,765.00 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.  The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:  Expert‑level experience conducting nursing home surveys and complaint investigations, including completing on‑site evaluations that produce clear and accurate regulatory findings. Demonstrated skill composing technical survey reports with well‑written deficiency statements and documented complaint outcomes. Advanced proficiency performing fieldwork in nursing home environments through direct observation, interviewing, and structured review of records to support compliance determinations. Proven experience managing travel‑based responsibilities across a multi‑county region, including routine on‑site inspection days and overnight stays when locations exceed travel thresholds. Demonstrated strength communicating survey outcomes effectively to nursing home representatives and collaborating with regulatory team members to ensure timely, accurate follow‑up. The Posting Will Close At 11:59 P.M. The Night Before The End Date This Position Is Funded In Part Through Federal Funds This Position Is A Fully Remote Work Option Physical Requirements: Ability to sit/stand/walk for prolonged periods Ability to finger/talk/hear/smell. Ability to lift luggage (20 – 50 pounds); close visual acuity. About the Division of Health Service Regulation (DHSR): The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails. We check to see that people receiving care in these facilities are safe and receive appropriate care. We make certain that medical buildings are built only when there is a need for them. About the Nursing Home Licensure and Certification Section: The Nursing Home Licensure and Certification Section of DHSR regulates nursing homes in North Carolina, including combination homes that have both adult care and nursing home beds. Those receiving Medicare/Medicaid undergo routine federal inspections every nine to fifteen months, conducted by trained healthcare professionals. Surveys review many areas of care and operations, including resident rights, quality of care, staffing, safety, infection control, and emergency preparedness. The section investigates roughly 3,000 complaints each year, notifying complainants of the findings. When inspectors identify issues, they issue a Statement of Deficiency. The nursing home must submit a correction plan and may face penalties. Inspectors return to ensure all problems are resolved. Compensation and Benefits:   The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-t