Facilities Coordinator

Location(s) Cerritos, California Details Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. The Facilities Coordinator provides day-to-day onsite Facilities support for their assigned location and serves as the primary onsite Facilities contact for routine workplace and building-related needs. This scope establishes the core tasks and responsibilities assigned to Facilities Coordinators. Responsibilities may vary based on the services provided at an individual location, building management responsibilities, vendor service arrangements, and operational needs. Facilities Coordinators are expected to identify and report Facilities-related issues, initiate service requests when appropriate, coordinate onsite activities within their assigned responsibilities, follow up through resolution, and escalate issues to Facilities Management when additional assistance, approval, or direction is required. Position Responsibilities Site Operations & Daily Facility Support Serve as the primary onsite Facilities interface between the building/property management company, Facilities Management, site management, and employees regarding facility maintenance and building-related matters. Complete the Daily Site Walk-through and Daily Checklist to identify maintenance, safety, cleanliness, operational, or other facility issues requiring attention. Submit work orders through the Facilities Request System for issues identified during daily site walks and issues reported to Facilities throughout the workday. Monitor Facilities work orders through completion, follow up on aging or unresolved requests, verify that reported issues have been addressed, and escalate recurring or unresolved issues to Facilities Management as appropriate. Monitor the general condition and appearance of entrances, common areas, conference rooms, workspaces, breakrooms, storage areas, signage, furniture, and other areas within Facilities' responsibility. Submit requests or take appropriate action when deficiencies are identified. Identify damaged or unsafe furniture, fixtures, and common-area equipment and coordinate repair, replacement, relocation, storage, or disposal as directed by Facilities Management. Notify Facilities Management of significant site issues, recurring maintenance concerns, vendor/service failures, or other conditions requiring management attention. Communicate approved Facilities-related information to site leadership as requested, including maintenance activities, building service interruptions, planned outages, construction impacts, or other conditions affecting the workplace. Space Planning, Moves & Workstation Support Maintain accurate occupancy data, seating charts, and departmental layouts in the approved space-planning system for the assigned location. Assign requested seating locations for new employees based on approved ServiceNow requests submitted by the employee's manager. Coordinate employee moves, small departmental restacks, and workstation/office installations to meet evolving business requirements. Create and install nameplates for new employees at workstations and offices. Order replacement workstation keys (Easy Keys) as needed. When notified of an employee termination or departure, remove nameplates from the assigned workstation and ensure the workspace is cleaned and ready for reassignment. Breakroom & Common-Area Support Ensure breakrooms are clean and appropriately restocked each morning. Ensure ice machines and other Facilities-supported breakroom equipment are operating properly and report service issues when identified. Prepare coffee in designated breakrooms as required. Clean coffee pots and brewers daily. Clean coolers/refrigerators weekly or coordinate cleaning as applicable. Maintain appropriate inventory levels of breakroom and other routinely used Facilities supplies and reorder items as needed. Janitorial & Shredding Services Monitor janitorial service quality to ensure cleaning is being performed in accordance with expected site standards. Submit Facilities Maintenance Requests for janitorial deficiencies or address concerns with Property Management when janitorial services are managed by the building. Move shredding containers to designated pickup areas as required. Verify shredding containers are serviced according to the vendor's scheduled pickup. Submit Facilities Maintenance Requests or otherwise report missed shredding pickups and other vendor service issues. Office Equipment & Supplies Maintain copiers and other Facilities-supported office equipment, including performing minor troubleshooting or repairs, restocking supplies, and contacting Canon or the appropriate service provider when professional repair is required. Order supplies related to Basic Office Services, breakrooms, copy paper, and other Facilities-supported site needs. Order department-level supplies when requested and authorized. Monitor commonly used Facilities and office-service supplies to maintain appropriate inventory levels and reduce the potential for service interruptions. Vendor & Service Coordination Request quotes from local vendors when needed and review quotes with the Facilities Management Specialist for approval. Coordinate onsite access for Facilities vendors and repair personnel as required. Escort vendors and repair personnel while onsite when required. Monitor vendor work while onsite to ensure the requested work is being performed and verify apparent completion of the work. Report incomplete work,