Executive Technology and Cyber Security Support Specialist

About this role:   Wells Fargo is seeking an Executive Support and Residential Cyber Technology Analyst to join a highly visible team entrusted with providing secure, white-glove technology support to senior leaders. This role combines day-to-day executive technology support with field-based visits to senior leader residences to deploy, remediate, and support approved home-network and cyber protection solutions.  This role goes beyond technical troubleshooting. It requires a polished, proactive professional who can protect executive productivity, translate technical risk into clear guidance, and work with discretion in both corporate and residential environments. The analyst will serve as a trusted technical contact for leaders, their offices, and approved household proxies while coordinating closely with Cybersecurity, Corporate Security / Executive Protection, and third-party providers.  This is an ideal position for an experienced executive support professional with strong networking and endpoint-security skills, sound judgment, and a service mindset. This role offers the opportunity to support senior leadership while helping deliver a consistent, secure, and high-touch residential technology experience.  Why Wells Fargo    Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader –we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place.  Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being.  You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us!  Learn more about career areas and lines of business at wellsfargojobs.com. In this role, you will:   Serve as the dedicated white-glove technology and remediation cyber partner for senior executives Resolve high-visibility technical issues in real time, with zero tolerance for downtime Lead post-incident reviews and brief technology and business leadership on findings Build white-glove service standards, runbooks, and executive onboarding playbooks Liaise between executive support staff and operations teams to ensure clean escalation and coverage Deliver white-glove remediation at the executive's home, office, or while traveling as issues arise Maintain the security and compliance of executive endpoints, mobile devices, and home networks Execute in-home remediation plans following cyber analysis of an executive's personal environment Assess and harden home networks — routers, firewalls, Wi-Fi segmentation, IoT and smart-home devices Pilot new collaboration, A/V, and endpoint technologies ahead of broad deployment Set and meet executive service metrics for response time, first-touch resolution, and meeting-start success Direct daily risk and control operations, including access, asset tracking, and audit readiness Make sound judgment calls under pressure when standard procedures don't apply Coordinate white-glove coverage across locations and time zones for high-stakes events Review, approve, and implement changes to support plans, refresh cycles, and coverage model Partner with executive admins, facilities, cyber, and application teams to resolve issues Mentor engineers on the discretion, communication, and executive presence the role demands  Required Qualifications:   5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education 5+ years of experience securing consumer and prosumer home networks, including router/firewall administration, VLANs, guest-network segmentation, VPNs, and Wi-Fi optimization. 3+ years of experience implementing endpoint security controls, including EDR/antivirus, MFA, password management, device hardening, and secure configuration across Windows, macOS, iOS, and Android platforms. Demonstrated experience translating cybersecurity assessments and analyst findings into actionable remediation plans and successfully executing risk-reduction measures. Working knowledge of smart-home and IoT security, identity protection, privacy controls, and digital footprint reduction strategies. Experience supporting executives or high-profile individuals in sensitive environments, with a proven track record of discretion, confidentiality, and professionalism. Desired Qualifications:   2+ years of demonstrated experience providing white-glove IT support to C-suite executives or other senior leaders  Experience managing VIP incidents and escalations with urgency, discretion, professionalism, and clear ownership  Proficiency supporting Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, Excel, PowerPoint, and Word  Experience with video conferencing and meeting-room technologies such as Teams Rooms, Zoom, and Webex  Experience deploying and troubleshooting consumer or prosumer networking and connected-device equipment in residential environments  Ability to follow approved security, privacy, safety, access, documentation, and escalation procedures during residential engagements  Ability to coordinate access and scheduling through executive assistants, chiefs of staff, or other approved contacts and minimize disruption to the leader and household  Support executive meetings, events, travel, and day-to-day technology needs without disruption  Partner with internal technology, Cybersecurity, Corporate Security / Executive Protection, and approved vendors to deliver secure solutions and close open actions Document solutions, remediation activities, risk decisions, and reusable knowledge accurately and prompt