Event Data and Software Assistant

Overview Venue Services strives to “Exceed the Expectation – Anticipate the Need – Be the Solution” for Utah State University’s on-campus event operations. This is a unique opportunity to be involved in the behind-the-scenes action for large events on campus, from football games to the USU Howl to fine art performances. This position serves as the primary event database specialist for Venue Services and supports the continued implementation and development of the software called SwitchBase across campus. This position will be part of the Venue Services Office Assistants team. Responsibilities include maintaining and updating the software, assisting with implementation efforts within the Office of Events venues, providing user training and support and serving as a resource for campus partners and stakeholders. The specialist will also be responsible for providing on-site event support, a responsibility that can be shared among the assistant team. This position will report to the Assistant Director of Venues. The successful candidate should be adaptable, organized, and comfortable learning new systems in a fast-paced environment. Strong communication, problem-solving, and customer service skills are essential, as this role will collaborate with university departments, third-party contacts, and event service partners to support effective software adoption and ongoing operations. As a part-time student position, this employee will be able to set their own in-office hours to accommodate their class schedule and event schedule. Generally, 20-25 hours in the office is expected weekly during the school year. The office is open between 7:30 am and 5:00 pm, Monday through Friday. Elevated hours per week are available during the summer months. Responsibilities Regularly work in and update the Venue Services event database software, currently SwitchBase, under established processes and procedures. Assist with the Phase II implementation of SwitchBase across Office of Events venues by supporting data entry, system updates, quality checks, and other implementation tasks as directed. Provide onsite event support using SwitchBase, including monitoring event activity, documenting issues, and assisting with the tracking of operational requests as needed. Assist with developing and providing training materials and training sessions for users across campus. Support communication and relationship-building with third-party contacts and USU service partners. Assist in managing lost & found inventory and maintaining accurate records. Follow up with work orders and communicate updates as needed. Assist other Office Assistants with estimate and billing responsibilities as needed. Work evening, weekend, and holiday hours as needed Qualifications Minimum Qualifications Current USU student or eligible campus employee Experience working with digital tools, databases, or online platforms Demonstrated ability to quickly learn and adapt to new software systems and processes. Proficiency with Microsoft Office Suite, especially Microsoft Excel and Microsoft Outlook Preferred Qualifications Comfortable working in evolving environments and helping improve developing processes. Experience creating training materials or documentation Experience in administrative, operations, or event support environments Experience providing technical support or peer training SwitchBase Certification Experience working with CourseDog, an event scheduling software. Knowledge, Skills, and Abilities Basic troubleshooting and problem-solving skills Excellent written and verbal communication skills Attention to detail and accuracy in documentation Ability to work independently with minimal supervision Strong customer service and interpersonal skills Strong organizational and time management skills Ability to manage multiple projects and deadlines Ability to collaborate with campus departments and stakeholders Professionalism and discretion when handling information Required Documents Along with the online application, please attach: Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”  **Document size may not exceed 10 MB.** Advertised Salary $14.00/hour ADA Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. This position requires moderate physical activity, including the handling of objects up to 25 pounds and/or standing or walking more than one hour per day. University Highlights Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact. USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state. Competing at the NCAA Division I level in 16 sports, USU is a proud member of the Pac-12 Conference, officially joining on July 1, 2026. The Aggies capped a historic final season in the Mountain West by capturing nine combined regular-season and tournament titles in 2025–26, with five teams advancing to postseason