ETL Guest Experience

The pay range is $64,000.00 - $128,000.00 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits . ALL ABOUT TARGET   Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.   Learn more about Target here.       ALL ABOUT SERVICE & ENGAG E MENT   Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates   of   both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and   ultimately guest   loyalty. Empowered to make shopping quick and easy for guests at the   checklanes , guest services, gift registry, pick-up and drive up while ensuring exceptional quality.   At Target ,   we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service & Engagement Executive Team Leader can provide you with the   s kills and experience of :   G uest service fundamentals and experience building , driving loyalty   and managing a guest - first team culture across the store   G uest engagement ,   problem   solving   and resolution   of guest concerns   R etail business fundamentals ,   including   department sales trends, inventory management, guest shopping patterns,   pricing   and promotions strategies   S etting and planning department monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals   M anaging a team of hourly team members   and   leaders and creating Service and Engagement business strategies and goals   R ecruiting, selecting and talent management of hourly team members and leaders   As   a Service & Engagement Executive Team Leader , no   two days   are ever the same, but a typical day will   most likely include   the following responsibilities:   Consistently delivers guest experience commitments   Holds TLs accountable to deliver exceptional guest experiences through consistent accountability, team development,   training   and recognition.   Celebrates   outstanding guest experiences across teams and ensures recognition is consistent and meaningful.   Reviews area guest, financial, and team metrics to   identify   gaps and understand team behaviors.   Celebrates wins, sets clear priorities, and leads actions that drive results and enhance the guest experience.   Partners across teams to create an easy,   inspiring   and friendly guest experience.   Lead and create a service culture that prioritizes the guest service experience, model, train, and coach expectations to deliver the service standard .   Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest   experience;   and use guest feedback to coach/recognize teams .   Lead and champion Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our   guest   and/or enhance their shopping experience.   Build a team of passionate and knowledgeable   team   who   strive to exceed guest service expectations by focusing on decreasing   wait   time,  friendly guest   interaction s, quality of service,   product   and service recovery , driving loyalty and cleanliness standards .   Ensure Team Leader schedules support a   quick and easy   experience during guest peak traffic times for all shopping preferences:   checklanes ,   self-checkout, Order Pick-up,   drive   up   Orders, Returns and Starbucks .   Lead   your   team to deliver   pick up and   drive up   orders (including   drive   up Returns and Starbucks) efficiently and accurately to digital guests.   Drive total store sales,   demonstrate   how   you, your team, and   your departments contribute to   and   impact total store profitability   by supporting in store events, driving   loyalty   ,   ensuring quality measures are met, etc.   Create ,   lead , and model   a culture of executing all best practices as outlined with team onboarding ,   learning , and required training ; help close skill gaps through development,   coaching   and team interactions .   Anticipate staffing needs, talent   plan   and   recruit   – both long and short term .   Manage   your   team to   follow - up   on training completion, check for understanding and   provide   continuous education opportunities to drive   proficien cies   for all front of store experiences .   Engage in consistent   and   meaningful  development   conversations throughout   the Service   and E ngagement Team   L eader career path .   Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest - centric culture .   Establish a culture of accountability through clear expectations and performance management   ( listen,   observe , recognize and coach)   on critical Service and Engagement behaviors .   Analyze   business reporting and guest insights to understand , troubleshoot and follow - up   on opportunity areas .   Ensu