Enterprise Applications Business Analyst

Sonnax Transmission Company As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. This hybrid position is based in Bellows Falls, VT, with an average onsite expectation of 2-3 days per week. Who We Are The Associated Parts Platform is a global collective organization of leading businesses delivering innovative, high-quality solutions for the automotive aftermarket industry. As part of our shared services team, you will support multiple subsidiaries, each recognized for excellence in emissions systems, drivetrain components, ride control, electronics, and transmission technologies. Our Platform approach enables collaboration, efficiency, and best-in-class performance across diverse product categories, driving value for customers worldwide.    We are a multi-site, multi-brand organization undergoing a major technology transformation to unify our systems, processes, and data into a cohesive enterprise operating model across all business units. Our Platform IT organization serves as a centralized strategic function, providing standards, governance, and enterprise solutions that support modernization and enable consistent, scalable operations across the entire company. What You’ll Do As an Enterprise Applications Business Analyst, you will support the administration and improvement of enterprise applications, Microsoft 365, and Microsoft Entra ID services within a manufacturing environment. You will manage user access and identity processes, including Enterprise Applications, SSO configuration, and group-based access models, while helping enforce security and access governance standards. You will support and optimize the Service Desk cloud platform, managing workflows, requests, and process improvements, and oversee label design and labeling system. Working closely with IT and business teams, you will troubleshoot system issues, assist with integrations between applications, and contribute to identity lifecycle processes such as access reviews. This role focuses on building hands-on experience while supporting reliable, secure, and efficient application operations in a production-driven environment. Day-to-Day Responsibilities Administer and support enterprise applications and cloud platforms used across manufacturing operations Manage identity and access in Microsoft Entra ID, including group management and access controls Configure and support Enterprise Applications and SSO integrations (SAML, OAuth, OIDC) Handle user access requests using RBAC and least-privilege principles across multiple systems Support and maintain labeling systems, including label design and system-level troubleshooting Support and optimize the Service Desk cloud platform, including ticket management, workflows, and automation Monitor system health and performance; respond to incidents and escalate as needed Assist in maintaining integrations and data flow between systems (ERP, WMS, and other applications) Troubleshoot application issues and coordinating with vendors or internal IT teams Create and maintain documentation for systems, access models, and procedures Cross-Functional Partners Manufacturing Operations & Plant Staff Warehouse, Shipping, and Supply Chain Teams Finance and ERP users IT Infrastructure, Security, and Helpdesk teams External vendors and application support providers Ownership Support the lifecycle of enterprise applications, including onboarding, configuration, and ongoing maintenance Act as a developing SME in Entra ID and enterprise application access management Assist in maintaining application security and access governance standards, including audits and access reviews Contribute to documentation, standardization, and process improvement efforts Support alignment between legacy manufacturing systems and modern cloud-based applications Project Work Assist with Entra ID and enterprise application initiatives (SSO onboarding, access governance improvements) Support system upgrades, enhancements, and migrations Help improve application integrations and data flow across ERP, WMS, and operational systems Participate in Service Desk platform enhancements and workflow automation Contribute to labeling system improvements, including design standardization and usability enhancements Support continuous improvement initiatives across manufacturing and IT systems What You’ll Need Education & Experience Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) 2–5 years of experience in IT support, application administration, or systems support in a manufacturing or industrial environment (required) Experience supporting enterprise applications in a production or warehouse setting Exposure to Service Desk or ticketing platforms Technical Knowledge Hands-on experience with: Microsoft Entra ID (Azure AD) including access management and identity governance concepts Enterprise Applications and SSO configuration (SAML, OAuth, OIDC) Experience with label design and labeling systems in a manufacturing or warehouse environment (required) Basic understanding of ERP/WMS systems (Infor or similar is a plus) Familiarity with Service Desk platforms (incident/request workflows, automation) General understanding of integrations (APIs, connectors, data flow) Basic knowledge of IAM and security best practices Working knowledge of Microsoft 365 administration is a plus Hard Skills Entra ID identity and access management Enterprise application configuration and SSO support Label design and labeling system troubleshooting Service Desk platform administrati