Engineering Services Manager

Hohmann & Barnard Inc As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. For over 90 years, Hohmann & Barnard, Inc., has pioneered innovative solutions for the masonry industry. As a global leader in manufacturing construction materials for the building envelope, we offer anchors and reinforcement, moisture protection, thermal performance, wall estimating software, and air barrier systems for commercial and residential masonry markets. The Engineering Services Team Manager is responsible for leading and developing Hohmann & Barnard's Engineering Services team while ensuring the timely delivery of high-quality technical support, project documentation, and engineering-related services to customers and internal stakeholders. This position serves as a working manager, balancing leadership responsibilities with active participation in technical review, project coordination, workflow management, and customer support. The successful candidate will oversee a team of technical professionals and external service providers while driving continuous improvement initiatives that enhance efficiency, quality, scalability, and customer satisfaction. The Engineering Services Team Manager plays a critical role in supporting the company's growth by developing people, improving processes, leveraging technology, and maintaining a high-performing technical services organization. Key Responsibilities: Technical Services & Customer Support Provide technical guidance and assistance to customers, sales personnel, product management, manufacturing, and other internal stakeholders. Review technical submittals, drawings, calculations, specifications, and project documentation for quality and completeness. Assist in the resolution of technical issues, customer inquiries, and project challenges. Support the development and maintenance of technical resources, design tools, standard details, and engineering documentation. Maintain a thorough understanding of company products, applications, installation requirements, industry standards, and relevant building codes. Team Leadership & Development Lead, coach, mentor, and develop Engineering Services personnel to achieve individual and departmental objectives. Conduct recruiting, interviewing, hiring, onboarding, and training activities for Engineering Services staff. Conduct performance evaluations and provide ongoing feedback, coaching, and professional development opportunities. Develop and implement performance improvement plans when necessary. Establish clear expectations, accountability, and performance standards for team members. Foster a collaborative, customer-focused culture centered on responsiveness, quality, and continuous improvement. Support succession planning and long-term team development. Project & Workflow Management Manage daily Engineering Services operations, workload distribution, and resource allocation. Monitor department capacity and prioritize projects to achieve established turnaround time goals. Coordinate and balance work among internal team members and external drafting, estimating, and engineering resources. Identify and address workflow bottlenecks, resource constraints, and service inefficiencies. Ensure project deliverables are completed accurately, consistently, and on schedule. Maintain visibility of project status and communicate priorities across the organization. External Resource Management Coordinate and manage third-party engineering firms responsible for engineering calculations, sealed documents, and related engineering services. Oversee external drafting, detailing, and estimating resources to ensure quality, consistency, and adherence to project schedules. Establish and maintain productive relationships with external service providers. Evaluate external resource performance and capacity to support departmental objectives. Process Improvement & Technology Leadership Lead continuous improvement initiatives focused on operational efficiency, quality, and customer service. Identify opportunities to streamline workflows through automation, technology enhancements, and improved processes. Evaluate and implement emerging software, digital tools, and AI-enabled solutions that improve productivity, responsiveness, and overall service delivery. Cross-Functional Collaboration Partner closely with Sales, Product Management, Manufacturing, Marketing, and Operations teams to support business objectives. Participate in strategic planning initiatives involving technical services, customer support, and product implementation. Communicate effectively across departments to ensure alignment on priorities, schedules, and customer expectations. Success Measures Success in this role will be measured by: Achievement of Engineering Services turnaround time objectives. Internal and external customer satisfaction. Quality and accuracy of department deliverables. Team productivity, engagement, and retention. Effective utilization of internal and external resources. Successful implementation of process improvements and operational efficiencies. Development of scalable systems and infrastructure that support organizational growth. Qualifications Required 5+ years experience in engineering services, technical services, drafting, detailing, construction products, building envelope systems, masonry, structural components, or a related industry. Strong understanding of construction documents, technical drawings, specifications, and project workflows. Experience managing project priorities, schedules, and resource allocation. Experience working directly with customers an