Engagement Specialist, Intermediate (IKC)

Posting Date 09/10/2026 1055 N 500 WSte 221, Provo, Utah, 84604-3305, United States of America Job Description Engagement Specialist    At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey.  Position Details:   Location: Salt Lake City, Utah (Candidates MUST reside in Utah, preferably in the SLC metropolitan area or surrounding communities.) Work Arrangement: This position will initially start as primarily remote. Over time, it will transition to a hybrid role requiring travel into the field approximately days 1-3 days per week within the assigned territory, with additional travel as needed to support business and patient needs. Field responsibilities include nephrology partner meetings, patient visits, and other care coordination activities. Schedule: Full-time, Monday through Friday. Flexibility is essential to accommodate patient availability. Typical start time is between 7:00–8:00 a.m. No evenings, weekends, or on-call responsibilities. Home Office Requirements: Candidates must have a dedicated, quiet, and private workspace with reliable high-speed internet service. A wired Ethernet connection may be required to ensure optimal performance of company systems and applications Engagement Specialist Responsibilities   Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments  Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person  Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate  Maintain accurate documentation and communicate patient updates to the care team  Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement  Organize outreach efforts by urgency and importance to maximize patient impact  Care Coordinator Responsibilities:   (May represent some role responsibilities)   Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments  Perform outbound calls and respond to inbound calls from patients, providers, and Village resources  Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed  Assist the clinical team with moving patients through the continuum of care by completing tasks as directed  Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs  Communicate directly with patients in a timely and professional manner  Maintain accurate, complete, and confidential documentation  Demonstrate exceptional two-way communication, both oral and written  Act in alignment with DaVita’s mission and values to deliver high-quality patient care  Qualifications:   High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred  2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred  Strong verbal and written communication skills, active listening, and motivational engagement techniques  Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook  Highly organized, with excellent time management and follow-through  Excellent interpersonal and communication skills with the ability to educate patients and families during stressful situations. Strong organizational and time-management skills with the ability to prioritize multiple urgent referrals. Commitment to service excellence and patient satisfaction Ability to work autonomously while collaborating effectively with the team Home workspace must provide a quiet, private environment with reliable high-speed internet Preferred Qualifications: Prior healthcare or clinical medical office experience Previous IKC experience is preferred CNA or MA experience is a plus Experience coordinating care (referrals, care management, etc.) Experience working in a hospital, dialysis clinic, physician office, health system, or other healthcare setting. Familiarity of medical insurance, including commercial insurance, Medicare, Medicaid, and authorization/eligibility processes and payors. Experience in direct patient care or support Prior medical office environment experience Why You’ll Love Working Here:   · Directly impact patient care and engagement for complex chronic conditions  · Be part of a mission-driven, collaborative care team  · Flexible hybrid schedule with opportunities for professional growth  · Supportive environment that values innovation, communication, and patient-centered care  Join our team and help patients navigate their care journey  More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.    Comprehensive benefits:  Medical, dental, vision, 401(k) match, paid time off, PTO cash out    Support for you and your family:  Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more   Professional development programs:  DaVita offers a variety of programs to help strong performers grow within their career and a