Engagement Specialist I

Overview Coordinated Care Agency (CCA) , a dba of the Archdiocesan Housing Authority, offers comprehensive services, enhanced shelter, and housing for people experiencing deep poverty and homelessness.  The purpose of our work is to ensure that people have access to healthcare, housing, and supports that they need to thrive. The team works to promote social changes to dismantle systemic racism, injustices and inequities that contribute to housing instability. We approach our clients and colleagues through a trauma informed lens, based on the knowledge and understanding of how trauma affects people's lives.  We are seeking compassionate, mission‑driven individuals to join our team as Engagement Specialist I within our shelter programs in King County. Positions are available at our Seattle, Kent, Renton, Federal Way, and Kirkland locations, with a range of shifts to meet program needs. Engagement Specialist I roles are compensated at $23.87 per hour. Full-time positions include a competitive benefits package: Medical, dental, vision, life insurance, and long‑term disability Health Savings Account (HSA) and Flexible Spending Account (FSA) Generous paid time off, including paid sick time, 15 vacation days, 12 paid holidays, and 1 personal holiday CCS/CHS 403(b) Employee Savings Plan Employee Assistance Program (EAP) Responsibilities Direct service to clients Provide crisis intervention and advocacy to participants. Coordinate with other social service agency workers (e.g. case managers, social workers, medical professionals, etc.) to provide for clients' immediate needs. Model interpersonal and living skills for clients. Carry out building and program rules. Maintain a safe and comfortable program environment. Assist janitorial and maintenance staff as needed, including removal of debris from client spaces, when necessary, routine debris removal from the common areas and other janitorial assistance. Work as a team with other colleagues on shift and be able to work independently without direct supervision.  Work in-person at a program and attend required in-person agency meetings.   Client intake, assessment, and advocacy   Register new clients including evaluation and assessment of client needs. Review and record notes and information into databases that are relevant to other staff members and/or help ensure program consistency. Maintain client records, updating information on an ongoing basis. Explain and implement policies and procedures. Maintain accurate client count throughout shifts. Dispense personal belongings and supplies to clients. Complete frequent scheduled unit, building, and grounds checks throughout shifts. Engage outside professionals (e.g. Mental Health Professionals, Emergency First Responders, External Service Providers, etc.) when appropriate.   Client Services Duties Manage front desk and site security, including welcoming clients, visitors and donors, receive in-kind donations, sorting and distributing mail, monitoring security cameras and lobby, implementing building and program rules, and sanitizing client belongings. Perform routine walkthroughs of the entire facility to engage with clients and ensure safety. Process messages and maintain accurate client tracking records. Answer phones and provide information to callers about services offered at the program and other locations. Lead activities and/or groups. Assist with serving and preparing meals, snacks, and beverages. Assist in hosting events for the clients and public. Assist clients as they move into or out of the program as needed.   Supervision of Volunteers Supervise volunteers on shift Work with off-site volunteers providing advice and support as needed.   Administrative and General Responsibilities Attend staff meetings, workshops, retreats, and in-service classes as assigned. Maintain accurate record of hours worked, record hours worked daily, and approve timecards before deadline. Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process.  Maintain cleanliness and organization in the program. Assist with client and program laundry as needed. Inform supervisors of facilities and client-related issues.   Perform other job-related duties as assigned. Job Conditions: This position requires the employee to work in an environment where there may be exposure to illicit drug residues and fumes, bloodborne pathogens or other bio-hazardous materials in the course of doing business. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance, building temperature fluctuations, dust, noise, pests, and odors. Other working conditions may include interruptions, working alone, evening or weekend work, responding to emergencies and working on-call. This position also requires the employee to work with clients who may have untreated or poorly treated substance use and mental health disorders.  These clients may demonstrate challenging behaviors that require staff support for de-escalation or redirection. Physical Requirements:The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to talk, hear, stand, walk, use hands to finger/ handle/feel/type, operate office machinery and reach with hands and arms. Requires the ability to regularly push, pull, lift and/or carry supplies up to 20 pounds and occasionally up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work takes plac