EMS Compliance Specialist

Agency Dept of Health and Human Services Division Health Service Regulation Job Classification Title Emergency Medical Program Specialist (NS) Position Number 60053865 Grade NC12 About Us The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work Join the North Carolina Office of Emergency Medical Services (NCOEMS) and play a vital role in supporting the emergency medical systems that serve communities across North Carolina. The EMS Compliance Specialist serves within the Compliance Workgroup and is responsible for administering complaint intake processes, conducting investigations, monitoring compliance activities, and tracking disciplinary actions to support regulatory oversight. The position serves as a primary investigator for statewide cases and ensures complaints, investigations, and remediation activities are managed in accordance with applicable laws, rules, policies, and program requirements. This position performs first-line review of complaints, coordinates case routing, conducts investigations, tracks remediation and disciplinary timelines, maintains case documentation, and prepares investigative reports and recommendations. The role requires strong organizational and analytical skills, attention to detail, effective written communication, sound judgment, and the ability to maintain strict confidentiality while managing sensitive information. Key Duties Include: - Receive, review, and process complaints to determine jurisdiction, completeness, and appropriate disposition. - Conduct initial assessments of complaints and route cases to the appropriate review body according to established procedures. - Investigate statewide complaints through document review, evidence collection, interviews, and analysis of relevant records and information. - Develop investigative findings and prepare written reports, summaries, and recommendations that support regulatory review and decision-making. - Maintain accurate and complete case files, investigative records, and supporting documentation throughout the complaint lifecycle. - Track remediation requirements, corrective actions, and compliance deadlines to ensure timely completion of required activities. - Monitor disciplinary actions and compliance outcomes and document case status, milestones, and final resolutions. - Communicate with complainants, respondents, and stakeholders to obtain information, provide case-related updates, and resolve documentation needs. - Generate compliance and investigation reports and maintain data used to support program oversight, performance tracking, and regulatory accountability. - Safeguard confidential and sensitive information in accordance with agency policies, regulatory requirements, and established records management practices. Knowledge Skills and Abilities/Management Preferences Salary Grade Range: $47,703.00 - $83,479.00 Recruitment Range: $47,703.00 - $65,000.00 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: Demonstrated experience applying compliance processes, regulatory standards, and professional credentialing requirements to review, monitor, and evaluate cases for adherence to established laws, policies, procedures, and program requirements. Expertise in managing sensitive and confidential information, including complaint records, investigative documentation, compliance findings, and disciplinary actions while maintaining privacy and data integrity standards. Advanced proficiency tracking multiple cases, deadlines, corrective actions, and remediation requirements simultaneously, ensuring accurate documentation, timely follow-up, and completion of required activities. Documented experience analyzing complaints and supporting documentation, applying established screening criteria to assess jurisdiction, identify relevant issues, and determine appropriate case routing or investigative action. Skilled in strong written and verbal communication skills through the preparation of investigative reports, case summaries, correspondence, and stakeholder communications that clearly document findings, recommendations, and compliance-related information. The Posting Will Close At 11:59 P.M. The Night Before The End Date This Position Is Funded In Part Through Federal Funds This Position Is Eligible For A Hybrid Work Option This Position Requires EMT-Paramedic Certification Physical Requirements: Ability to sit in a vehicle for 4-6 hrs. Ability to sit, stand and walk for long periods of time. Ability to lift 10 lbs. About the Division of Health Service Regulation (DHSR): The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails. We check to see that people receiving care in these facilities are safe and receive appropriate care. We make certain that medical buildings are built only when there is a need for them. About the Office of Emergency Medical Services: The Office of Emergency Medical Services foster emergency medical systems, trauma systems and credentialed EMS personnel to improve in providing responses to emergencies and disasters which will result in higher quality emergency medical care being delivered to the residents and visitors of North Carolina. Compensation and Benefits