Divisional Vice President, Global Operations

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for. DVP Global Operations Location & Relocation: This role is based in Woodinville, WA and follows a 4-day onsite / 1-day remote hybrid schedule. We recognize the right leader may be located outside the Seattle area and are prepared to offer a comprehensive relocation package to support the move. The Woodinville location and onsite expectations are a requirement of the role and are not negotiable . Candidates must be willing to relocate within reasonable commuting distance of Woodinville if not already local. Given the seniority and impact of this position, regular in-person partnership with executive leadership and cross-functional teams is an important part of how this role operates. About BDA BDA brings the world’s biggest brands to life through promotional merchandise. Fortune 500 companies come to us to connect with their consumers on an emotional level. We create three-dimensional advertising that people invite into their homes, offices, cars, and classrooms allowing them to see, touch, and experience a brand in a way no other marketing can. We call it the Power of Merchandise. Our culture is rooted in creativity, accountability, and collaboration. We take great pride in being a workplace that inspires teamwork and innovation while rewarding high achievement. With millions of branded items produced and delivered globally each year, BDA continues to set the standard for creativity, quality, and operational excellence in branded merchandise for the world’s most admired companies. Position Summary The Divisional Vice President, Global Operations is a strategic and results-oriented executive responsible for BDA’s Program Management, eCommerce Operations, Retail Operations, Client Implementations, and Acquisition Integration. This leader ensures the successful execution of client programs from implementation through ongoing delivery while driving operational excellence, financial performance, resource planning, scalability, and client satisfaction across the organization. The DVP leads BDA’s approach to client implementations, ensuring new client programs, significant program changes, eCommerce solutions, processes, analytics, and other value-added services are effectively planned, coordinated, and transitioned into ongoing operations. The role also leads the operational integration of acquired businesses, working across functions to bring teams, processes, systems, and capabilities into BDA while maintaining business continuity and client service. Reporting directly to the Chief Operating Officer, the DVP partners closely with Client Services, New Business Development, Global Sourcing, Logistics, Compliance, Finance, Technology, Human Resources, and other functional leaders to align operational capabilities with business objectives and support BDA’s continued global growth. This role is accountable for developing scalable processes, building high-performing teams, improving operational efficiency, strengthening cross-functional execution, and ensuring exceptional execution for clients across all channels and business segments. The DVP regularly engages with clients in business reviews, strategic planning sessions, operational reviews, implementations, and new business opportunities, serving as a senior leader who connects client needs, business priorities, and operational execution. Key Responsibilities Operations Leadership & Execution Define and execute the operational strategy across Program Management, eCommerce Operations, Retail Operations, Client Implementations, and Acquisition Integration. Establish scalable operational processes, service standards, and performance metrics that drive efficiency, profitability, and client satisfaction. Develop organizational structures and operating models that support growth and evolving client needs. Lead continuous improvement initiatives focused on productivity, quality, automation, and operational excellence. Ensure alignment across Client Services, New Business Development, Global Sourcing, Logistics, Compliance, Finance, Technology, and other functions involved in client delivery. Drive operational readiness for client launches, retail programs, eCommerce initiatives, significant client program changes, acquisitions, and strategic growth opportunities. Establish clear ownership, handoffs, and accountability across functions to support consistent execution. Serve as a key member of the Operations leadership team and contribute to overall company strategy. Leadership, People Development & Team Culture Lead, coach, and develop a multi-functional team across Program Management, eCommerce Operations, Retail Operations, Client Implementations, and Acquisition Integration. Establish a high-performing culture that blends creativity with operational discipline. Set and manage goals, KPIs, and talent development plans; ensure succession and capability building across all levels of the team. Develop strong leaders who can operate effectively across functions and manage complex client and business requirements. Foster an inclusive environment that encourages innovation, feedback, and professional growth. Program Management & eCommerce Operations Lead the Program Management organization responsible for client execution, webstore operations, and overall program delivery. Oversee the successful launch, management, and optimization of client eCommerce platforms, company stores, and online merchandise programs. Establish best practices for project management, webstore