Dispatcher/AEMT - LifeFlight Event Medicine

Discover Vanderbilt Health : With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region. Organization: LifeFlight Event Medicine CRT & Comms Job Summary: The Dispatcher is responsible for coordinating medical support at event venues in conjunction with command staff and serves as the primary communication hub. When an injury or illness is reported, the Dispatcher receives emergency (911) or service calls, assesses urgency, gathers critical information, and dispatches appropriate medical personnel or resources. The Dispatcher monitors and tracks patient movement, unit locations, and response activities using radio communication, phone systems, and computer-aided dispatch (CAD) tools. Acting as a liaison between callers, field personnel, and command staff, the Dispatcher ensures timely, effective, and appropriate care. Responsibilities also include maintaining detailed and accurate incident documentation, prioritizing multiple requests, adhering to safety protocols, and ensuring confidentiality and compliance with established procedures. Schedule is event‑driven and may vary week to week based on operational needs. . Position Hours Full time Days, evenings & weekends Department Summary LifeFlight Event Medicine delivers comprehensive medical support for a wide range of events, including sporting events, festivals, and concerts. Services are tailored to meet event needs and budgets, with staffing options ranging from EMTs and paramedics to critical care flight nurses and advanced practice providers. The team follows established event medicine protocols to ensure timely, high-quality care for spectators. On-site clinicians maintain direct communication with Vanderbilt University Medical Center’s Emergency Department, supported by a 24/7 emergency communications center—helping ensure every event is safe, responsive, and well-coordinated. Preferred Skills and Experience: 1+ years of experience in a public safety communicator/dispatch role ​1+ years of AEMT experience on a 911 service Experience with public safety radio systems KEY RESPONSIBILITIES   Track inbound, staged, and outbound ambulances and medical assets at Event Medicine venues and events  Maintain real-time awareness of all event medicine assets located at assigned venue/event  Maintain real-time awareness of helicopter air ambulances operating in the Mid-Cumberland Region of Tennessee.  Relay safety advisories, including weather updates and relevant environmental activity.  Facilitate communications between ambulances and hospitals within Tennessee EMS Region 5.  Facilitate requests for patient transports by external EMS agencies as needed at events.   Assist with the coordination of Event Medicine and EMS resources/responses during mass casualty incidents or disasters.  Facilitate interoperable communications.  Maintain effective communication and coordination with Law enforcement, security teams, hospitals, EMS agencies, and emergency services.  Understands the operations, updating, and applications of all communication equipment, including troubleshooting, and up to programming.  Communicate information and emergency notifications to crew members in an efficient, concise, and courteous manner.  The responsibilities listed are a general overview of the position and additional duties may be assigned.  TECHNICAL CAPABILITIES  Listening (Intermediate):   Actively engages in all forms of communication, showing genuine interest.   Consistently applies the listening process: hear, understand, interpret, and respond.   Recognizes and responds to non-verbal and paralinguistic cues including emotions, body language, tone, and behavior.   Ensure speakers feel heard and understood.   Skillfully paraphrases for clarity and support.  Use open-ended questions to deepen understanding.   Prioritizes focused attention, rescheduling if unable to be fully present.  Decision Making (Novice):   Makes multiple decisions impacting areas of direct responsibility.   Takes full ownership of problems and outcomes.   Decides effectively in fast-paced or changing environments.   Consider a broad range of alternatives, including those beyond the immediate scope.  Change Management (Novice):   Applies a structured approach to adapt to workplace changes and develop coping strategies.  Offers sound recommendations and supports testing and quality assurance of solutions.  Pinpoints operational inefficiencies and drives solutions using a consistent, structured methodology.   Emergency Management (Novice):  Possesses sufficient fundamental proficiency to successfully demonstrate emergency management in practical applications of moderate difficulty.  Has an understanding of mass casualty operations and priorities, swiftly adapting operational protocols to meet the capabilities of the team and incident demands.    Ability to operate in austere environments, adapting to conditions without modern amenities.   Additional Job Description  Below is an example of Physical Requirements and Physical Demands. Refer to Workday to populate this section based on the job’s career ladder.  Additional Job Description  PHYSICAL REQUIREMENTS  "Heavy Work" category requiring exertion of 50 to 100 lbs. of force occasionally and/or up to 20 to 50 lbs. of force frequently and/or up to 10 to 20 lbs. of force con