Director, Technical Accounting

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. ServiceNow is seeking a Director, Technical Accounting  to lead our Technical Accounting team in our next phase of growth. This is a high-profile position that will play a critical role in addressing a wide variety of complex technical accounting matters, lead purchase accounting for an active M&A pipeline, and other related topics. You will collaborate closely with stakeholders throughout the Company to ensure the successful execution of key initiatives within the Finance organization. This role will report to the Sr. Director, Technical Accounting and M&A, who has responsibility for all technical accounting matters and leads Finance’s M&A process from diligence through integration.  What you get to do in this role:  Research and document the Company’s technical accounting issues; present and resolve the Company’s positions for critical accounting issues with internal leadership and external auditors  Monitor, assess, and implement new accounting pronouncements applicable to the Company and partner with stakeholders to analyze the impact  Key stakeholder throughout the M&A process starting from pre-letter of intent review, leading financial diligence, purchase accounting, and valuation, and supporting post-close accounting integration  Subject-matter expert for certain technical accounting areas, such as business combinations, investment accounting, goodwill and intangible asset impairment testing, accounting for share-based compensation programs, revenue accounting matters (e.g., payments to a customer, gross versus net), and hedge accounting, amongst a variety of other complex accounting areas  Review draft SEC disclosures on relevant technical accounting topics  Lead quarterly and year-end close process for technical accounting matters, including review of journal entries, reconciliations, and SEC disclosures and support, with delegation of routine items to team members  Lead the development of and provide growth opportunities to the existing technical accounting team  Be a trusted business partner and advisor to various stakeholders within Accounting, Finance, Legal, Corporate Development, and other cross-functional teams  Take initiative for process improvements to scale and optimize the technical accounting process, including the implementation of AI initiatives  Design, implement, and maintain effective global accounting policies, processes, procedures, and internal controls  Serve as primary technical accounting liaison to external auditors, including leading resolution of complex accounting matters  Take a leadership role in special projects and workflow process improvements  Involvement in the SEC reporting process to help ensure the financial statements are in compliance with US GAAP  To be successful in this role you have:  Total experience of minimum 12 years with a minimum of 5 years of Big Four public accounting experience  BS/BA degree in Finance or Accounting and active CPA license is required  Sr. Manager role in a Big Four public accounting firm and/or Director, Technical Accounting at a public company  Positive, service-oriented attitude, highly motivated to learn and to make an impact within the organization  Experience leading a team and being a mentor to high-performing individuals  Strong technical accounting background with a knowledge of US GAAP, SEC reporting standards, and SOX 404, as well as experience with technical research  Excellent verbal/written communication and presentation skills  Relationship builder across all levels of the organization  Demonstrated ability to influence cross-functional stakeholders (Finance, Legal, Corporate Development) on technical accounting positions without direct authority  Strong organizational skills to manage numerous workstreams at once and complete work timely  Self-starter and a great team member  Proactive approach to identifying root causes and implementing durable solutions, including escalation when appropriate  Ability to be flexible and work analytically in a dynamic environment  Meticulous and superior attention to detail  Strong Excel knowledge  Familiarity with emerging AI tools for accounting automation is valued  Experience with SAP or other large ERP systems is a plus  For positions in this location, we offer a base pay of $184,100 - $287,650 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona