Director, Site Reliability

Job Description: Building trusted markets — powered by our people   At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.  We’re building meaningful ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities.   To support strong partnership and team connection, this role follows a four day in office work model. Position summary - primary purpose of the role Owns the reliability, release and operational control of the BIDS trading platform across production environments in the United States, Canada and Europe. Accountable for production deployment, incident response, disaster recovery, and the regulatory control framework that governs the operation of an alternative trading system. Leads a team spanning site reliability engineering and database administration and directs the continued evolution of hybrid of on-premises and AWS environments. The role is deliberately hands-on: the incumbent both leads the function and personally executes or supervises production change. Role Overview BIDS Trading operates an alternative trading system for institutional block equity trading, with production environments across the United States, Canada and Europe. We are looking for a Director of Production Operations to own the reliability, release and operational control of that platform - a hands-on leadership role accountable for everything from production deployment and incident response to the regulatory control framework that governs an ATS. You will lead a small, senior team spanning site reliability engineering and database administration, and you will work across environments that are deliberately hybrid: the on-premises environments that carry regulated trading activity, alongside a growing AWS footprint you will help shape and extend. This is a chance to take ownership of a platform that genuinely matters, with real room to modernize how it is run rather than inherit someone else's blueprint. Your responsibilities will be: Lead production release and change management. Own the end-to-end release process for the BIDS trading platform across North American and European production environments - planning, execution, verification and rollback - and chair the weekly change management forum that governs it. Own the operational and regulatory control framework. Maintain the control calendar governing BIDS operations - daily through annual reviews spanning database auditing, privileged access, capacity and market conduct - and ensure each control is performed, evidenced and reviewed on schedule. Lead and develop the production operations team. Manage a team spanning site reliability engineering and database administration and coordinate with the software engineering and  infrastructure teams. Set priorities across both specializations and build enough depth that no critical process depends on any one person. You will set the direction for and review the work of the database administration function rather than performing it. Operate and evolve a hybrid production environment. Run the on-premises environments that carry regulated trading activity alongside a growing AWS footprint, applying consistent release, monitoring and control practices across both. Lead the continued migration of workloads to cloud where it reduces risk or cost, without compromising availability of the on-premises platform. Direct the technical response to production incidents. Coordinate diagnosis and recovery during production events, run the alert triage issues across all production environments, and own post-incident review and remediation. Client-impacting and business decisions escalate to the chief operating officer. Own resilience and disaster recovery. Plan and lead quarterly and annual disaster recovery site tests, verify backup and restore procedures, and keep recovery runbooks current and executable. Keep the platform current. Design and schedule upgrade programs across the runtime, database and infrastructure layers, coordinating change windows with infrastructure, network and vendor teams to land them without disrupting trading. The ideal candidate has 10+ years in production operations, technical operations or release engineering, in financial services or another regulated environment. 5+ years leading technical teams. A bachelor's degree in a technical discipline, or equivalent practical experience. Linux / UNIX administration and shell scripting  Enterprise RDBMS operations - Oracle strongly preferred SQL  Production incident management and post-incident review AWS infrastructure and services in a production context  Infrastructure as code - Terraform preferred  Monitoring and log analytics - Splunk, Grafana or equivalent  JVM application platforms, including runtime and garbage collection tuning Operating a hybrid on-premises and cloud environment  Secrets management - HashiCorp Vault or equivalent    Preferred. Experience at an alternative trading system, exchange or broker-dealer. Benefits and Perks of working for Cboe Global Markets We value the total wellbeing of our people – including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at a