Director, Sales Operations

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again. But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work. The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion. Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now! Role Summary   Scout Motors is redefining the all ‑ electric pick ‑ up truck and rugged SUV marketplace through a direct ‑ to ‑ consumer first business model. As Director of Sales Operations, you will own the operational backbone of Scout’s commercial engine—spanning vehicle order management, distribution, logistics, incentives, remarketing, and fleet—purpose ‑ built to support and scale a modern, digital, consumer ‑ centric selling model.   This role ensures Scout builds and delivers the right vehicles, to the right customers and markets, at the right time, and at the lowest possible cost. Success requires new thinking that challenges legacy automotive norms while leveraging advanced analytics, AI ‑ enabled decisioning, and tight integration across Digital, Integrated Business Planning (IBP), Finance, and Commercial teams.   What you’ll do Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following: Order Management & Vehicle Distribution (Direct ‑ to ‑ Consumer Focus) Own end ‑ to ‑ end order and distribution strategy across direct ‑ to ‑ consumer, digital, retail experience centers, and fleet channels   Design fast ‑ selling model and configuration strategies that balance consumer choice with operational simplicity, speed, and margin   Ensure vehicles are positioned in the right locations and channels to support a frictionless consumer purchase and delivery experience   Partner with Manufacturing, Supply Chain, IBP, Sales, and Marketing to align build plans with real ‑ time demand signals   Deploy AI ‑ driven forecasting and allocation models to optimize mix, allocation, and rebalancing   Logistics & Delivery Operations Lead a consumer ‑ centric logistics strategy focused on speed, transparency, cost efficiency, and scalability   Optimize transportation, storage, and last ‑ mile delivery models supporting Scout’s direct delivery promise   Implement technology platforms providing real ‑ time end ‑ to ‑ end vehicle visibility   Drive continuous improvement using automation and AI ‑ enabled network optimization   Sales Incentives, Programs & Financial Services Integration Own design, governance, and execution of customer incentive programs to drive demand at the lowest effective cost   Deploy personalized and targeted offers using customer, market, and behavioral insights   Partner with Scout Motors Financial Services on competitive retail and lease programs   Maintain tight coordination with Finance to manage large incentive budgets with precision   Ensure seamless integration of incentives and finance offers into the digital purchase journey   Remarketing & Vehicle Lifecycle Management Lead end ‑ to ‑ end lifecycle and remarketing strategies protecting residual values and brand equity   Own trade ‑ in integrations, Certified Pre ‑ Owned (CPO) programs, loaner vehicles, and secondary market strategies   Apply data science and AI tools to dynamically manage pricing, timing, and channel mix   Ensure remarketing programs drive loyalty, trust, and repeat purchase   Fleet Strategy & Program Management Establish and scale Scout’s fleet strategy aligned with direct ‑ to ‑ consumer principles   Build fleet policies, operating processes, and lifecycle management capabilities   Partner with Sales, Finance, Product, and IBP on competitive fleet offerings   Develop long ‑ term fleet relationships that contribute to sustainable volume and margin   AI, Digital, IBP & Cross ‑ Functional Enablement Champion AI, advanced analytics, and automation across Sales Operations   Partner deeply with Digital to embed sales operations into the consumer journey and tooling   Maintain integrated operating cadence with IBP to synchronize demand, supply, inventory, and incentives   Ensure clean, connected data across CRM, order, logistics, finance, and digital platforms   Translate insights into scalable processes improving speed, cost, conversion, and profitability   Location & Travel Expectations : This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC .  This role requires 4-5 days per week in the office, with regular in-person meetings and events.  Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events