Director, Process Intelligence - Results Delivery Office

Career Category Process Development Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Business Performance Director What you will do Let’s do this. Let’s change the world. In this vital role within the Results Delivery Office (RDO), you will be responsible for advancing and scaling Process Intelligence capabilities to support enterprise transformation priorities, including process simplification, automation, and value realization. This role focuses on executing prioritized transformation initiatives, enabling capability adoption, and strengthening the operating model, governance, and delivery infrastructure for Process Intelligence across the enterprise. Process Intelligence is a data-driven approach to creating process transparency—leveraging process mining, analytics, and business expertise to uncover how end-to-end processes are actually executed, identify improvement opportunities, and drive measurable outcomes. You will work across business, technology, and transformation teams to ensure Process Intelligence is embedded, scalable, and delivering sustained business value . Key Responsibilities Execution & Value Delivery Lead execution of Process Intelligence activities across prioritized enterprise transformation initiatives Translate strategic priorities into actionable plans, deliverables, and measurable outcomes Drive identification and realization of value through process optimization, automation, and performance improvement Ensure consistent, high-quality delivery across multiple concurrent initiatives Capability Enablement & Scaling Develop and enhance supporting structures, tools, and methodologies to scale Process Intelligence adoption Enable and support functional transformation teams in applying Process Intelligence capabilities Build and manage knowledge repositories of process insights, benchmarks, and best practices Promote reuse of assets, standard approaches, and scalable delivery models Governance & Operating Model Support establishment and evolution of governance frameworks, standards, and KPIs for Process Intelligence Ensure alignment with enterprise transformation goals and value tracking mechanisms Cross-Functional Leadership Partner closely with RDO, Digital Technology & Innovation (DTI), and functional business teams Act as a trusted advisor to senior stakeholders on process performance and improvement opportunities Drive alignment across stakeholders to ensure coordinated execution and adoption Facilitate effective communication of insights and outcomes to executive audiences Technical & Analytical Leadership Oversee deployment and application of process mining, task mining, and analytics tools  Guide teams in transforming complex process data into actionable insights and business decisions Support evaluation, testing, and onboarding of new Process Intelligence technologies Provide input into future-state tool strategy and data requirements People & Capability Leadership Foster a culture of continuous improvement, accountability, and innovation Provide thought leadership on best practices in process analysis, mining, and performance management Enable capability uplift across both direct and indirect teams What we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a person with these qualifications. Basic Qualifications: Doctorate degree and 4 years of experience or Master’s degree and 7 years of experience or Bachelor’s degree and 9 years of experience In data science, business analytics, process improvement, engineering, or related fields Preferred Qualifications: Leadership & Execution Proven ability to lead large-scale, cross-functional initiatives and deliver measurable outcomes Strong ability to translate strategy into execution and operationalize capabilities Experience managing both direct teams and matrixed environments Process Intelligence & Technical Expertise Deep experience in process mining, process analysis, and performance optimization Hands-on experience with tools such as Celonis, Signavio, UiPath Process Mining Experience with data visualization tools (Power BI, Tableau) Ability to work with large, complex, and unstructured datasets Understanding of automation technologies (RPA, AI/analytics) Strategy, Governance & Value Realization Experience establishing governance frameworks, KPIs, and value tracking mechanisms Strong understanding of enterprise transformation and continuous improvement methodologies Business & Stakeholder Leadership Exceptional ability to influence senior stakeholders and drive alignment Strong communication skills with ability to translate complex insights into clear business outcomes Experience operating in a global, matrixed organization Ways of Working Strong problem-solving and decision-making capabiliti