Director, Payment Ecosystem Risk & Compliance

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description The team is responsible for protecting the integrity, safety, and trust of the Visa payment ecosystem. The team monitors and enforces risk and compliance programs that identify, investigate, and remediate behaviors that threaten the stability of the network, Visa clients, and end users. These programs span multiple risk domains, including acquirer and issuer monitoring, fraud and risk compliance, integrity programs, and network risk investigations, and include programs such as Rules Compliance, VAMP, VIMP, FRECOP, VIRP, and related ecosystem risk frameworks. Collectively, these programs ensure that ecosystem participants operate in alignment with Visa Rules, program requirements, and applicable laws and regulations. Role Overview This leadership role is responsible for managing one or more Visa Case Investigation & Enforcement (CIE) teams and overseeing the execution, evolution, and strategic direction of programs that protect the integrity of the Visa payment ecosystem. The Director provides leadership across compliance, ecosystem risk, investigations, monitoring, remediation, enforcement, and related risk management functions, ensuring programs are scalable, effective, and aligned to Visa's business and regulatory objectives. The Director leads teams of Senior Consultants, Consultants, and Analysts, with accountability for operational excellence, program performance, people leadership, and delivery of business priorities. This role oversees complex and often ambiguous issues, drives continuous improvement of processes and operating models, and ensures work is executed within established service, quality, and risk management standards. Working closely with CIE leadership and cross-functional partners across Global Risk, PERC, Rules & Compliance, Client Services, Product, Legal, Technology, and regional teams, the Director helps shape strategy, establish priorities, and address common policy, operational, technology, and organizational needs. The role identifies emerging risks and industry trends, leverages data-driven insights to enhance program effectiveness, and champions scalable solutions, automation, and innovation to strengthen Visa's ecosystem protection capabilities. The Director serves as a senior escalation point for complex investigations, client engagements, enforcement matters, and risk events, influencing outcomes with executive-level stakeholders both within Visa and externally. Operating with significant autonomy, the role drives organizational alignment, develops talent and capabilities, and fosters a culture of accountability, collaboration, and continuous improvement while minimizing operational, regulatory, financial, brand, and reputational risk to Visa. Key Responsibilities Assist CIE senior management in the preparation & execution of annual strategy, objectives & tracking. Manage assigned CIE Compliance team to ensure workload prioritization and balance, SLA alignment, objectives and milestone dates are met. Responsible for staff recruitment, on-boarding, engagement, recognition and coaching / mentoring. Conduct staff performance reviews, provide on-going feedback and coaching and direct the professional development / department commitment of staff. Act as escalation point for 1st level exception and client issues; keep management informed on a timely basis and support global cohesiveness in problem-solving. Oversee operational control points, such as Non-Compliance Assessments (NCAs) imposition, and other agreed reporting. Identify opportunities, develop and conduct awareness building and training for key internal and external clients on Rules and Compliance processes and procedures. Form collaborative relationships with key internal clients – such as Sales / Business Development teams, Acceptance, Legal, Risk, Account Management, and other Client Services counterparts to ensure communication channels and processes function smoothly. Identify operational and strategic opportunities to increase service quality, efficiency or employee satisfaction and makes recommendations accordingly; work with CIE leadership teams to effect change. Responsible and accountable for negotiating complex compliance action plans with Clients at senior officer level, using discretion within the regulatory framework.  Provide staff direction, with respect to creating and implementing standard compliance solutions that meet regulatory and strategic compliance objectives of Visa Inc. and its Clients with respect to the Visa By-Laws, and Rules and associated subsidiary manuals. Responsible for ensuring all management information statistics, performance criteria and trends relating to Compliance processing are collated, analyzed, published and fed back to team members to help define compliance strategy for Visa Inc. globally and regionally. Provide Clients and staff with accurate interpretation and analysis of Visa Rules in response to telephone or written inquiries and/or proposed Client or Merchant activities, and as a full project team member for assigned projects as required.  Provision of advice and interpretation on all regulatory matters, as codified in the Visa Charter Documents and Rules to Clients and staff. Tracking and control of Compliance actions plans as submitted by Clients ensuring they are tracked to resolution. This role is a Hybrid position to be