Director of Strategy and Integration | Heritage Valley LTACH

Overview The Director of Strategy and Integration directs the referral development efforts of the Physician Navigators and Clinical Navigators. Responsible for oversight of the admission process through direct supervision of the Admissions Manager. Provides supervision and training for facility-based staff who have marketing, case finding and relationship management responsibilities.  Implements system and market specific initiatives to support and achieve organizational goals. This is an exempt position. Performs other related duties as assigned.  What can PAM Health offer you? Patient-Centric Focus:   Join a hospital dedicated to delivering exceptional patient care and achieving the highest levels of patient satisfaction. Career advancement: Unlock opportunities for professional growth through our Education Advancement Program Competitive compensation: Explore our rates and take advantage of a comprehensive benefits package. Medical Benefits: EPO/HDHP/HSA options; including prescription coverage, RX ‘n go, and Teladoc Comprehensive dental and vision Employee Assistance Program, including counseling, legal, and financial services Flexible spending (FSA) and health savings (HAS) accounts Life and Disability insurance benefits Education/In-Service Opportunities including continuing education and tuition services Supplemental benefits: Accident, critical illness, cancer, pet, and identity theft protection insurance options Personal Travel Discounts 401(k) plans and discretionary employer match Generous Paid Benefit Time Responsibilities Marketing Demonstrates the ability to lead and motivate staff (Clinical Navigators, Physician Navigators & Admissions Manager) to achieve organizational goals. Serves as the primary liaison for referral sources and for physicians. Assists in the development of market specific strategies to support strategic plans and goals. Monitors daily, weekly, monthly and year-to-date trends (referral patterns from physicians, facilities and acute care discharge planners), stays abreast of market competition and adjusts case finding strategies to maximize staff resources and facilitate patient admissions. Provides monthly updates and communicates regularly with management to ensure strategies align with system goals. Conducts needs assessment surveys with key stakeholders (community, patients, families, physicians, referral sources and PAM Health Board) to identify service needs and opportunities for program development. Documents feedback on Upshot.  Sets expectations for staff to offer exemplary customer service. Develops and coordinates initial and ongoing sales training for Clinical Navigators and Physician Navigators to effectively transfer learning objectives and ensure a high level of customer service and satisfaction with referral sources. Conducts bi-weekly marketing meetings with Clinical Navigators and Physician Navigators to ascertain market trends and evaluate key initiatives. Provides direct and/or indirect supervision, coaching, counseling, and performance appraisal for Clinical Navigators, Physician Navigators and Admissions Manager. Trains staffs to be effective in presentation, tours, and community outreach as needs are identified. Also provides back-up for Physician Navigators and Clinical Navigators as necessary. Provides in-service training and consultation to system staff on marketing efforts upon request. Communicates continually with management about marketing-related needs and activities. Facility Marketing Directs facility marketing initiatives and referral finding strategies. Works collaboratively with Admissions to facilitate the referral process. Assists in providing options to referral sources for all denials.  Assures all processes are followed according to plan and reports are filed in a timely manner. Demonstrates understanding of service offerings and facility capabilities and limitations; demonstrates an understanding of competitors’ services and compares and contrasts those with related PAM Health products and services. Trains staffs to be effective in presentation, tours, and community outreach as needs are identified. Provides regular and timely information about PAM Health services to referral sources and the community through in person visits, presentations, tours, conferences and health screenings. Responds to and coordinates Navigators’ requests for in-service presentations to key referral or community groups and involves facility staff in making presentations in their areas of expertise. Insures that staff responds to inquiries made directly to the facility in a courteous and timely manner and facilitates follow-up by the appropriate liaison. Coordinates facility based in-services and events for referral source and community groups within time frames outlined in the marketing plan in a professional and courteous manner. Coordinates facility tours, involving facility staff and Navigators, as appropriate, according to the tour protocol, in a professional and courteous manner. Program/Product Development Identifies opportunities for development of new services and program offerings, including new locations.  Conducts market research to determine program feasibility. Understands basic business principles (e.g., profit/loss, cost benefit, general finance, and return on investment).  Assists with feasibility studies and program development activities as requested. Identifies and implements marketing and staff education strategies and plans for approved new programs.  Assesses effectiveness of such plans and modifies plans as necessary. Leadership Inclusiveness: Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team. Managing Staff:   Coaches, evaluates, develops, and inspires staff. Sets expec