Director of Operations, Senior Services

Job Description Built on a culture of safety and integrity, NMS delivers award-winning, integrated support services to a variety of clients in food service, facilities management, camp services, security and hotel management in Alaska and the continental U.S. We are proud to serve not only our original oilfield clients, but also clients from federal, state and local governments, corporate facilities, healthcare institutions, schools and universities, manufacturing centers, and the transportation and telecommunications industry. Our clients have peace of mind knowing we are committed to delivering best-in-class service, and we bring creativity, technology and experience to every project. Our mission is to provide management and support services at a level of quality, value, safety and expertise beyond our clients’ expectations. At NMS, we expect our employees to fulfill that mission in every aspect of their work. The Director of Operations – Senior Services ensures that all assigned units achieve success in financial performance, account retention, elder and client satisfaction, employee training and development, and service quality. This position provides primary operational leadership for Alaska Pioneer Homes and other senior-services accounts, with responsibility for food services and oversight of environmental services, including housekeeping, laundry and linen operations. The Director ensures that NMS standards, policies and procedures are upheld while building and maintaining healthy, effective relationships with residents, families, clients and employees. The position requires an understanding of the service needs of older adults, including individuals with mobility limitations, cognitive or age-related challenges, and varying dietary and personal support needs. Responsibilities Operations: Lead assigned units in maintaining a steady focus on quality, elder-centered food services, environmental services, laundry and related support services provided by NMS. Provide primary operational oversight for Alaska Pioneer Homes and maintain a working understanding of each home’s client expectations, elder population, service requirements and operating environment. Ensure services support the dignity, independence, comfort, safety and quality of life of residents, including individuals with mobility limitations and other age-related needs. Build and maintain effective relationships with residents, families, guardians, client representatives, state personnel and community stakeholders. Address concerns promptly and professionally and ensures appropriate follow-up. Maintain up-to-date knowledge of the company’s audit and survey processes and ensure that all units consistently use and support these processes. Monitor and support the use of NMS management systems and corporate programs, including Labor Optimization, Procurement Initiatives, Affirmative Action, Total Account Management and Division Marketing Initiatives. Ensure units comply with all applicable regulations and contract requirements, including requirements covering food safety, sanitation, infection prevention, workplace safety, licenses, fees and permits. Act as a problem solver and strive to resolve difficulties in their earliest stages. Analyze difficult situations, define key issues, develop practical solutions with unit leadership and oversee execution. Regularly use the NMS infrastructure as a resource and refer others to it. As part of our Alaska Pioneer Homes team, you will help advance the Eden Philosophy of Care by creating meaningful experiences, building relationships, and supporting the dignity, independence, and well-being of every resident we serve. Having a working understanding of pertinent Senior Living State of Alaska regulations and statues including but not limited to AS 47.33, AS 47.32, and 7 AAC 75) and environmental/food safety authorities. Food Services Management: Provide leadership and oversight for all food service operations within the assigned senior-services portfolio. Ensure meals meet established quality, food safety, sanitation, nutritional and contractual standards while supporting elders’ choice, dignity and satisfaction. Work collaboratively with clients, dietitians, healthcare teams and unit leadership to address therapeutic diets, texture-modified meals, allergies, cultural preferences and other resident-specific needs. Monitor food cost, resident food cost per day, procurement compliance, menu execution, production controls, waste, participation, satisfaction and service quality. Support menu development and dining programs that are appropriate for older adults and responsive to resident preferences and current dining trends. Ensure unit teams maintain effective meal-service procedures for residents who need mobility assistance or other accommodations, consistent with contract scope and staff responsibilities. Environmental Services and Laundry: Provide operational oversight and support for housekeeping, environmental services, laundry, linen and related programs within assigned accounts. Ensure units maintain clean, safe, sanitary and welcoming environments that support infection prevention, resident comfort and client expectations. Monitor housekeeping quality audits, laundry and linen controls, supply utilization, productivity and corrective action plans. Ensure environmental services and laundry teams follow applicable company procedures, safety requirements, chemical-control practices and client standards. Partner with unit leadership to improve service workflows, staffing models and quality outcomes while respecting elders’ privacy, personal belongings and living spaces. Financial Management: Work with the general manager of each assigned account to develop a business plan and budget based on the contract(s), division and corporate goals. Consistently meet financial goals specified in approved budgets and operating plans