Director Of Operations

Job Profile Summary Level Description ‘Management’ Leveling Guide consists of jobs with the responsibility, accountability, and decision-making authority to develop and implement strategies, initiatives, policies, and programs. The labels of Supervisor, Manager, Director, etc., are not limited to a distinct level (i.e., not all Senior Managers are level XX)– these are rough guidelines/indicators and not strictly assigned to a level. Market Summary Manages the day-to-day activities of the clinic operations to provide high quality health care services. Ensures efficient and economical performance in accordance with clinic operating budgets, goals and objectives. Maintains effective communications with senior administration, medical staff, the community and all levels of clinic employees. Impact • Accountability for a department or a domestic zone encompassing multiple domestic regions, which usually includes a limited number of teams led by other middle management positions. • Executes short to mid-term (1-3 years) strategies and ownership of operational direction for the department or the domestic zone. Communication • Identifies, develops and manages relationships with internal and external stakeholders, and within and outside of own job function. • Anticipates and influences client needs to deliver efficient and effective solutions. Innovation • Modifies and improves entire processes, systems or products using significant conceptualizing, reasoning and interpretation skills. • Problems typically involve consideration of multiple sites, geographies, products or customers and are usually solved through drawing from prior experience and analysis of issues. Knowledge • Extensive professional experience (approximately 8-10 years), including substantial managerial experience, as well as in-depth knowledge of the market and competitors. • Typically requires a bachelor's degree and 10+ years of overall, including at least 5 years of managerial experience. Job Description PURPOSE AND SCOPE: Acts as a serving leader to direct, administer and oversee the day to day operations and activities of dialysis facilities and programs within a specified and potentially changing geographic proximity.  The scope includes, but is not limited to, chronic in-center clinics and home therapy programs, in an assigned area ensuring compliance with established company and regulatory guidelines and procedures, to provide high quality dialysis service and superior patient care to the community.  Participates in the implementation of divisional and company initiatives and strategies.  Practices cost containment strategies, maintaining profitability and growth of area, while ensuring compliance with all pertinent company policies and regulatory requirements. PRINCIPAL DUTIES AND RESPONSIBILITIES: Provides strategic leadership of short- and long-term goals through the use of thoughtful and collaborative techniques in the communication of the company’s mission and core values as a means to implement positive change and/or create organization structure within the designated facilities/programs. Leadership Acts as a serving leader to oversee the dialysis business of assigned facilities and programs within a defined area through effective leadership and management of quality patient care, customer relations, marketing and responsible fiscal management.  Coordinates operational strategies and activities to ensure the provision of superior quality patient care and dialysis service while adhering to regulatory and company guidelines and requirements ensuring efficiency and economy. Leads the development of area strategic plans, goals and objectives ensuring alignment with those of the region, division and company.  Implements, disseminates and administers operations strategies and objectives to ensure the achievement of the division’s and company’s goals and objectives.  Implements facility, program and area specific quality goals and action plans in order to achieve company quality standards. Provides leadership support and guidance to facility/program management including clinical and home therapy managers and other support staff.  Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process.  Manages the staffing through the appropriate hiring, firing and disciplinary actions in collaboration with HR. Mentors, guides, supports and provides subject matter expertise to direct supervisory reports with region. Ensures all employees receive the appropriate training and education according to company policies and procedures including ongoing compliance training.  Collaborates with the appropriate Corporate and local groups to ensure the growth of all modalities. Ensures a strong and robust communications process and high level of engagement between all managers and staff within the area and clinics, and across the division as needed by leading communications sessions and meetings with managers and ensuring the appropriate dissemination of communications to direct patient care and support within the area. Participates in all pertinent training and development opportunities to grow and develop business knowledge, and skills and leadership competencies. Relationships Maintains continual presence in facilities and programs within assigned area and accessibility to staff and patients. Acts as the primary liaison between the company and the Medical Directors, Medical Advisory Board members, and referring physicians, ensuring appropriate communication of company initiatives.  Responsible for developing and maintaining strong Medical Director and physician relationships. Presides over facility Governing Body. Strategic Operations/Development Responsible for addressing and acting upon adverse event and action thresholds in area of responsibility. Collaborates with management to develop clinical and program budgets, monitoring performance to ensure optim