Director of Operations

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website ( monks.com/careers ). About the Role As a Director of Operations, you’ll drive operational excellence and financial discipline across a major telecommunications account while partnering with executive leadership to optimize business efficiency, procurement, and capacity. In this role, you will champion delivery teams by streamlining processes and clearing roadblocks—empowering successful execution without direct day-to-day management of the PM department.  Responsibilities: Account Operations and Business Management Daily operational oversight to align workflows and resources with business requirements Establishing operational rhythms, reporting structures, and account-wide accountability Proactive identification of operational risks and development of mitigation solutions Driving consistency across account tools, documentation, and ways of working Visibility for senior leadership into account health, priorities, and critical issues Operational escalation partnership to resolve complex challenges and pathfinding Capacity, Staffing and Resource Management Account-wide capacity planning aligned to workload, scope, and strategic priorities Partnership with Finance and Talent on staffing forecasts, hiring, and freelance strategy Monitoring utilization and capacity trends to mitigate staffing risks Organizational design support balancing business needs with financial targets Optimizing team structures and resource allocation as account needs evolve Financial and Procurement Operations Close partnership with Finance on financial health, burn rates, and staffing costs Oversight of procurement processes and annual financial reconciliation Ensuring clear processes for managing scope changes and resource utilization Financial risk identification and partnership on operational mitigation plans Support for annual planning and ongoing account financial reporting PM Department Support and Enablement Operational partnership to PM leadership on account priorities and resource needs Development of scalable solutions, tools, and processes for recurring challenges Thought partnership and escalation support for complex operational issues Strengthening PM ways of working for consistency and scalability Guidance on capacity, workload management, and cross-functional challenges Facilitating cross-functional resolution for department-level issues Empowering PM leadership to manage their teams independently Process and Ways of Working Institutionalizing account-wide processes to improve efficiency and clarity Identifying opportunities to simplify and automate manual workflows Driving adoption of shared tools and reporting for a consistent source of truth Establishing effective operating rhythms across leadership and functional partners Ensuring operational scalability as the account and workload evolve Leadership and Cross-Functional Partnership Trusted operational partnership to account leadership and department heads Connecting disciplines to resolve challenges holistically and remove silos Creating clarity around decision-making and ownership in ambiguous situations Fostering transparency, accountability, and proactive problem-solving Strategic, solutions-oriented perspective on complex business challenges Ensuring business continuity and momentum during leadership transitions About You The essentials: 8+ years of expertise in senior-level account, agency, or business operations and project leadership Background navigating operational needs within high-velocity agency, marketing, or client-services environments Direct experience driving account-wide capacity planning, staffing strategies, and workload forecasting Financial partnership proficiency across budget management, utilization tracking, and annual reconciliation Oversight of procurement workflows, vendor relations, and resource-linked financial operations History of institutionalizing scalable operating processes and cross-functional Ways of Working Collaborative support for PM and functional leadership to improve effectiveness and remove barriers Ability to influence stakeholders and drive accountability within complex matrixed organizations Strategic problem-solving skills to mitigate operational risks and navigate business ambiguity Aptitude for providing senior leadership with clear visibility into complex financial and staffing data At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.   This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.  #LI-hybrid #LI-MJ1 GH12770 What We Offer Benefits Excellent, full coverage medical, dental, and vision insurance - more about our coverage here ! Generous PTO and 15 company-wide holidays 401k with company contribution Paid p